Zepto Product Personalizer , 930 条评论

The support is AMAZING!!! Muhtasim Mahir is super helpful. Reach out to support when you need it because they're flexible and creative!!!

Zepto Product Personalizer App helps me provide my customers with a level of customization that makes a difference in my business.

I have no trust in this app and I don't dare to run my website with this personaliser.

For easy personalisation without much variants and conditional logic this app seems to be perfect but for more complicated articels this app does not really work. The costumer service is quick but not really helped with my issues. The turning point was that some day the most conditional logic did not work anymore due to a "bugfix" from Zepto. How can I run a webshop with the fear that suddenly nothing is working anymore.

More frustrating is, that there is no alternative for me on shopify apps (except costumly which is extremly expensive). So now i'm switching to amazon where i have a free perfectly working personalizer which has not as many options as this one here but it is working stable and is enough for me.

Hope this recesion is helping people to save a lot of time in their business decisions

Be prepared to manage a lot of options but by far the most versatile configurator I've used for Shopify

Buggy with the developers in denial about the bugs because they don't want to spend the time to fix them. I understand since it's the cheapest product customizer on Shopify and it for sure feels like it once you've used other customizers available. Found one bug within minutes of installing so I emailed the dev and it was fixed later that day. I then found another bug(#2) and provided the developer the steps to recreate it I was told they can't do anything about it, despite the app not functioning properly once the steps were recreated. This led to yet another bug(#3) likely caused by the one I just mentioned but the developer doubled down and wanted to act like there is nothing to be done despite the function not functioning. As someone who was a web dev for almost 20 years I was surprised to see how rough around the edges this app really was considering how many reviews it had.

EDIT: I worked extensively with the dev to help them with their own issues. Just went back to check things and not only are there still issues but now there's new ones. I'm not sure they test any of their stuff.

Waiting for a reply:

The app doesn't work if you have a Page Builder like E composer.

¡Customization options appear outside the product page!

very good customer support and quick answer. App works as it should be!

Disappointing Experience

My experience with the Product Personalizer app has been extremely frustrating. Despite multiple attempts to address a severe lag issue on Android devices, the support team has been ineffective. Their solutions, including disabling custom codes and changing image resolutions, didn’t solve the core problem. The app remains almost unusable for a significant portion of our customers, negatively impacting our business.

The support team, despite being responsive, seemed to lack a genuine understanding or capability to resolve the issue. Their final advice to reinstall the app on a fresh theme felt dismissive and unhelpful, especially after I had clearly demonstrated the problem exists even without custom code interference.

It's disappointing to see such a lack of effective support and problem resolution for an app that could significantly enhance product customization options on Shopify. I cannot recommend this app based on my experience, as it fails to perform reliably across all devices, particularly Android, which is a deal-breaker for any e-commerce platform aiming to provide a seamless customer experience.

The Zepto Product Personalizer app handles my complex products. It is intuitive to use and the technical support is excellent.

I recently had the pleasure of using this app, and I must say, I'm thoroughly impressed. The app's user-friendly interface makes designing custom products a breeze. I had a few questions about customization options, and their team was not only quick to respond but also went above and beyond to ensure I was satisfied. Their attention to detail and commitment to customer satisfaction are truly commendable.
Highly recommend for anyone looking to create personalized products.
Zepto has earned a loyal customer in me.