Zepto Product Personalizer

“I can’t say enough about Rakib from Zepto Product Personalizer. He went above and beyond, spending hours with me to resolve my issues and patiently walking me through every step of the process. His dedication to making sure everything was working perfectly was truly impressive. This level of customer service is rare these days, and Rakib and the team at Zepto have consistently provided top-notch support on numerous occasions. If you’re looking for a company that genuinely cares about its customers, look no further. Thanks, Rakib and the Zepto team, for your outstanding help!”

Great app with lots of potential, I had an issue and the team got to work and solved it for me. Great team and responsive on the emails. they had a live chat system before but its gone now but the quick responses on emails make up for the chat not being available.

Rakib at support is great! He answered all of my questions, some of which were very technical, and in general was a great sport.

The app has great functionality and we're excited to start selling through it soon.

So far the app has worked very well with my shop.

Zepto is indeed the best customization app I have worked with on Shopify. It offers several different options, providing a pleasant and easy-to-navigate layout for customers. The support is great as well, highly recommend it! 10/10!

Have been using this app for a while. It's fantastic for us and the support is top notch. highly recommend and customers agree!

Ok, after getting the app set up and using it for a bit, I need to update my review with a couple things I feel others should be aware of. These things may or may not be an issue for your shop, but as a pretty small shop that makes/fulfills their items (instead of a 3rd party) - here are my issues; 1. It's not possible to use the "create new product" option in settings, I have to use the "create draft order" for any item with a price change/upgrade. Why? Because the "create new product" won't work with my shipping profiles - because the "new" product technically doesn't fall into a managed shipping profile. If you just use the General Shipping profile covering all your items and have that set up for weight/etc. this likely won't be an issue for you (I have mine set up for pricing to bundle items because some ship free with others). 2. Since my only option is the "create draft order" option I have to MANUALLY fulfill every order with a price increase. The personalization doesn't fulfill automatically when the item is fulfilled by my shipping app. AND, I couldn't put the price variant in Shopify, because when I did that, other features of the app stopped working. Again, I'm a small shop running a custom template, so while this isn't a deal breaker per se, it is a pain in the a** and it does throw off order stats. 3. For some reason, the app takes over as the sales channel when personalized items are purchased - so it's not immediately clear to me where the sale came from (data needed for advertising reasons), which again, is not ideal. 4. It turns custom packing slips into a 3-page novel (ha!) - I've been able to clean mine up some but I'm still working to reduce redundant line items.

Despite these issues, it still is the most robust personalizer out there - my hope is the developers continue to make updates so while the front end is flawless, my back end won't continue to be a mess. I ended up hand-coding product options on another site I own, and while not as elegant as this app, it does work perfectly front to back, so I will give this some time to see how it effects conversions before deciding to keep it indefinitely. Again, customer service is very responsive, and if you're running a Shopify template with no upcharges to items and 3rd party fulfillment, this will likely work perfectly for your needs.

super simple great app

Amazing app! the customer service is great always happy to help

Really good app with a lot of functionalities. The support can explain everything to you super clear and super fast. the price for what you get is nothing