评论 (1,198)

整体评分
4.8
每个评分等级的数量
  • 90% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2022年7月15日

The live preview isn't showing on iphones (it works on their demos), so I contacted support for help. Support clearly has no idea... They told me to turn on sticky preview (obviously this won't help, but I obliged), then they told me to change the background image size (obviously isn't the issue, but again I obliged), then when that didn't fix the issue they stopped replying

creatorhub.gg
加拿大
2个月 人在使用应用
Zepto Apps已回复 2022年7月27日

Thanks for your review. We have seen it as a theme issue and made our app compatible regardless of the problem. I hope you will understand and Change your thinking. We are eager to help if you need anything more.

2021年11月13日

We can´t install the app. Please help, we would like to install it and use it for our custom products

LINDAS
西班牙
大约1个月 人在使用应用
2019年5月8日

Personalised file that customer creates and is saved in the cart is not editable.
Only an encapsulated pdf or png is available.

Personalised Plate Frames
澳大利亚
大约1个月 人在使用应用
Zepto Apps已回复 2019年5月9日

Update: We have introduced vector PDF (editable) and SVG . You may consider to come back with us

Thanks for taking time for preview. Sorry these features were never part of the app and not featured in the app description.

2020年8月18日

I wait one week Response!I have a problem with the application.And I wrote to them 3 times.Unfortunately no answer for a week

infinitybabylove
奥地利
大约1个月 人在使用应用
2024年1月31日

Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.

Print My Tops
英国
13天 人在使用应用
Zepto Apps已回复 2024年2月1日

Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption.

Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.

2024年1月27日

DO NOT USE THIS APP. If we could give negative stars we would have. When we used their app, it started malfunctioning our entire website. Our checkout button wouldn't work while we were running paid social media ads. They didn't care. Their team had NO IDEA what to do. We had to contact Shopify Customer support to figure out what was going on. That was our 5th issue in 2 days with them - from their own app not working correctly. We gave them multiple chances to fix the problem and they never did. Stay away from this app or you'll regret it. First bad review we've ever had to write from such a horrible experience with an app on Shopify

Art360
美国
8天 人在使用应用
Zepto Apps已回复 2024年2月1日

We appreciate your review and patience during our recent app update. While our intent was to introduce significant improvements, we encountered a temporary disruption.

Could you please consider updating your review based on your latest experience? Your feedback is invaluable, and our commitment is to continuously provide a better experience.

2024年1月24日

We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.

The Roman Catholic Store
美国
6天 人在使用应用
Zepto Apps已回复 2024年2月1日

Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered.

If you have any further questions or concerns, please feel free to reach out to our support team at support@product-personalizer.zendesk.com. We're here to assist you.

2021年10月1日

This app does not work with Shopify 2.0. Unless you know in depth coding, I would avoid this app. I experienced slow communication with their service representatives and the "dev team" messed up the coding in our entire site and we were unable to sell our products for 2 days. We were able to restore to a previous date, but this was a terrible experience for us. Would not recommend to anyone.

Blackthorn Dragons
美国
5天 人在使用应用
2018年4月30日

Customer service isnt what its cracked up to be. Told me a "web developer" could do it, well that is me! You cant pay everyone in a small business.

Nikkilynn Boutique
美国
3天 人在使用应用
Zepto Apps已回复 2019年9月4日

Hi, We have added feature for monogram without separate field. You may consider use the app and update review.

2019年3月21日

I don't know what it is about this app, but NOTHING works for me. The background images I upload won't stay, they revert to the original product image. My placeholder images don't stay in place, don't stay greyscaled, and don't allow me at times to move the ones that are selected.
The worst part is it doesn't even allow me to do what I wanted. We make a product in 3 different stains. We currently have the option to choose 1 of 3 VARIANTS set up, i.e. 3 different stains. I wanted the option for a customer to have a stain selected and be able to customize whichever one they have selected. But there's no where to use 3 separate images for customization, it only allows for one.
Terribly exhausting and frustrating experience. Will be looking for something else.

Morph Speakers
美国
大约3小时 人在使用应用
Zepto Apps已回复 2019年3月21日

Thanks for your Review. You can set different background image for different personalization if you uncheck all variant image as it only allows the variant images. By conditional logic section you will be able to use as many customization image as you can and link with variant. There are tutorials how to use the app and How to utilize different features available.