Zepto Product Personalizer

Functionally, the app is great! It is sometimes glitchy however. The personalization option disappears from time to time without warning and is not present when customers are trying to customize an item. Some customers are nice enough to let us know, but no telling how many customers have been lost over time due to these issues. It is completely random from item to item and does not seem to affect a particular platform. This issue affects desktop users over different browsers as well as iphone and android users but again, it is completely random in which items and platforms are affected. Other than this, the app is incredibly thorough in its design.

The app works great for what I need. Support took a little nudging when I had a problem but got the job done. Thanks PP team!

I had difficulty with the checkout portion of this app and contacted the app developers via online chat and Shahariare Rahaman was super helpful and managed to fix the problem within a few minutes.

Great app for personalisation with good quick technical support help.
Could be improved with a more mobile-friendly interface (or it may just be how it runs on my site)

Nazirul, Muhtasim, and Shahariare have all been VERY helpful in answering my questions to make my custom product EXACTLY how I wanted it to look for my customers!

Definitely recommend this app just because of the amazing customer service alone! Only reason for 4 stars is the original setup took some time.

Nice front-end, but if you have many products it could be a little challenging. Very good support, they say they will look into this matter

We're still in the process of getting our custom site set up, but so far, so good. Support on this app has been great - we found a few issues with the image uploads while testing on mobile and the developer was responsive and fast with fixes. Thanks!

Updated May 6, 2020 - We have experienced a few instances now where products that had previously been working fine developed new issues in Personalizer. First an image group stopped loading, and now Windows/Chrome users have lost anti-aliasing on the fonts. Support is always quick and helpful, but it is concerning to have to keep going back and re-testing things that used to work.

I recommend this app for stores that offer customization/ personalization of products in their store. I didn't give the 5 stars because there is a learning curve with this app that I find isn't user friendly. When asking for help via live chat a response is provided quickly. If you have the time to learn how to use the app it definitely adds value to shop.

Great App ! The bulk configuration is very efficient. It may be improved with import/export templates and with drag and drop text fields on the customization. Great support too.

I am very happy with this app particularly the new upgrade, which has made the whole experience much easier to use. The helpline chat is most invaluable.