Zepto Product Personalizer
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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We have been using this app for about a year now and have had nothing but positive experiences with it. The support staff is also top notch. The level of detail they have provided in solving some limitations we have come across has been amazing.
Works well, good support. Would be nice if the issue with changing the image but not the name in an image set was fixed.
This app is CRAZY! There's just not one personalization can cannot be accomplished by this app. Sometimes the conditions can get a little tricky when you're not the most tech savy person but the SUPPORT, OMG. The team is AMAZING, they're available 24/7, they're patience, empathetic, so much value. They teach you, help you understand. 10/10, everything is outstanding!
This App often causes Various errors. Add on Fee sometimes dissapear, causing customers only paying basic fee even when they chose more expensive options.
Image Links often break randomly, causing error popups beeing shown to customers. Especially after there has need an update suddenly problems apear months later.
Customer Support is quick to reply but often just telling you what the issue is instead of helping you fix it. Get ready to talk to them for an hour and then redoing products every now and then. Quite annoying if you have complex Products
Hi Koni Design Shop team,
Thank you for 3+ years with us, and for taking the time to write this honestly. Reading it is hard, but it's the kind of feedback that drives our priorities — so let us address the point directly.
Why the add-on fees disappear. This is rooted in a real Shopify platform constraint: customizer pricing runs inside Shopify's Cart Transform Function, which has a hard 11 million-instruction compute limit and a 20 KB output cap per cart. On carts with many personalized items — especially when other installed apps (translation, bundles, currency converters) re-process the cart attributes — these limits get exceeded and Shopify silently falls back to the base product price. The customer pays less, and you don't see it until the order arrives. This is a known industry-wide issue affecting every app that uses Cart Transform, not unique to ours, but we own the responsibility of handling it well.
What we've shipped in the last month specifically to fix this:
Rewrote the entire pricing function in Rust — 20–30× faster than the previous JavaScript implementation. Carts that used to fail at 7–16 personalized items now safely handle 100+
Added auto-repair for cart lines where customizer metadata goes missing mid-session
Added an output-size budget check on the storefront — if a cart would exceed Shopify's 20 KB limit, the Add to Cart button is now disabled with a clear warning before the customer reaches checkout, so silent fallbacks can't happen
Our sincere apologies for the accumulated frustration. We want to earn the next 3 years.
— The Zepto Product Personalizer Team
Customer service responded quickly and polietly .
Good technical support !
**5 Stars – Outstanding App and Exceptional Customer Service!**
We've had an excellent experience with Zepto Product Personalizer. The app is packed with powerful customization features that allow our customers to easily personalize products exactly how they want them. The setup was straightforward, and the flexibility it provides has been a tremendous asset to our store.
What truly sets Zepto apart is their customer service. Their support team is incredibly responsive, knowledgeable, and willing to go the extra mile to help with custom requests and troubleshooting. Every time we've reached out, they've provided fast solutions and clear guidance, making the entire experience stress-free.
If you're looking for a reliable product personalization app backed by a team that genuinely cares about its customers, we highly recommend Zepto Product Personalizer. It's been a fantastic addition to our Shopify store and has exceeded our expectations in every way.
**Highly recommended!**
thanks you so much for helping and assiiting us with your app. Its very helpful for my store especially due to all the variants i have and everything
The app is perfect for my site. On the rare occasion I find myself stuck, they provide the fastest assistance and are always eager to make sure I am solid.
Excellent customer service. Thank you so much. Would not be able to do it without the help of the team.
The app is super powerful once you know your way around and especially if you are willing to invest a bit of time upfront architecting the behaviour. But above all their service is super fast and very very helpful.
