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Extremely comprehensive functionality and a responsive service team. Up to this point, I've found it to be highly stable and reliable.
On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead.
Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product.
It does NOT work. We contacted support, and it took two days for each response, asked us to delete all the condition settings and applied one by one. We did and is still not working. Then it takes another two days to clarify what the problem is and even asked us to take a video on how we applied the conditions. Isn't there a collaborator account we can grant to them to check or even a staff account? We are stuck here and still waiting for a fix, on a very simple situation: Duplicate the exact same product and apply the same personalizer template.
I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen.
Taking your feedback seriously, our development team has been hard at work addressing concerns and implementing significant improvements to enhance the functionality and overall user experience of our app.
We would greatly appreciate it if you could take a moment to update your review based on these recent improvements. Your feedback is crucial to us, and we are committed to delivering a better experience.
Thank you for your understanding and continued support.
This app has a lot of options to choose from and the support team is great. I definitely recommend this app if you need to propose personalized products on your Shopify store.
If you a beginner , I think this app is absolutely worth 10 usd . If you have any problem customer service will help you to resolve your problems. Recommended
The best app for custom products. Thank you so much for the great support too.
Thank you for your feedback. We apologize for any inconvenience you may have experienced due to a miscommunication with our customer support team. We have addressed and resolved the issue. If you require any further assistance or have additional questions, please do not hesitate to reach out to us.
Great App, great customer Support.
I can only recommend
This app is quite easy to use and customize. The support team is helpful with fast responses. Love it.
The customer service is amazing! Went above and beyond to fix an issue I was having and responded with a solution so fast. Happy with the results!
I am very happy with this app particularly the new upgrade, which has made the whole experience much easier to use. The helpline chat is most invaluable.
Your app is really easy to use, and full of functions that I need. The support team replies quickly with enthusiasm. Recommendation app.