Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex product personalization. They praise its user-friendly interface, cost-effectiveness, and live preview feature that enhances customer experience. The support team is noted for their swift and effective problem-solving. The app is recognized for increasing conversion rates and saving costs by providing features that would typically require expensive custom development. Its stability and reliability make it a preferred long-term solution for many businesses.

January 27, 2024

DO NOT USE THIS APP. If we could give negative stars we would have. When we used their app, it started malfunctioning our entire website. Our checkout button wouldn't work while we were running paid social media ads. They didn't care. Their team had NO IDEA what to do. We had to contact Shopify Customer support to figure out what was going on. That was our 5th issue in 2 days with them - from their own app not working correctly. We gave them multiple chances to fix the problem and they never did. Stay away from this app or you'll regret it. First bad review we've ever had to write from such a horrible experience with an app on Shopify

Art360
United States
8 days using the app
Zepto Apps replied February 1, 2024

We appreciate your review and patience during our recent app update. While our intent was to introduce significant improvements, we encountered a temporary disruption.

Could you please consider updating your review based on your latest experience? Your feedback is invaluable, and our commitment is to continuously provide a better experience.

January 31, 2024

Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.

Print My Tops
United Kingdom
13 days using the app
Zepto Apps replied February 1, 2024

Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption.

Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.

January 24, 2024

We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.

The Roman Catholic Store
United States
6 days using the app
Zepto Apps replied February 1, 2024

Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered.

If you have any further questions or concerns, please feel free to reach out to our support team at support@product-personalizer.zendesk.com. We're here to assist you.

July 20, 2023

On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead.
Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product.
It does NOT work. We contacted support, and it took two days for each response, asked us to delete all the condition settings and applied one by one. We did and is still not working. Then it takes another two days to clarify what the problem is and even asked us to take a video on how we applied the conditions. Isn't there a collaborator account we can grant to them to check or even a staff account? We are stuck here and still waiting for a fix, on a very simple situation: Duplicate the exact same product and apply the same personalizer template.

StampMold
Hong Kong SAR
5 months using the app
Zepto Apps replied February 1, 2024

I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen.

Taking your feedback seriously, our development team has been hard at work addressing concerns and implementing significant improvements to enhance the functionality and overall user experience of our app.

We would greatly appreciate it if you could take a moment to update your review based on these recent improvements. Your feedback is crucial to us, and we are committed to delivering a better experience.

Thank you for your understanding and continued support.

March 31, 2023

unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...

Backdrop's G
United States
Over 1 year using the app
Zepto Apps replied February 1, 2024

I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen.

We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app.

We've made significant improvements and would appreciate it if you could update your review based on your latest experience

Your feedback is crucial, and we're committed to delivering a better experience.

July 2, 2020

It's been many days we are receiving less orders than usual without any reason, so we increased our advertisement on social media with little result...
This morning one of our collaborators discovered that many products (it seems randomly, there is no criteria we can explain) are affected by the error of not showing the preview and blocking the possibility to buy or the font is not working properly.
I made many videos and many screenshots reporting this problem.
I append Video 1 here:
https://youtu.be/5FOXuOduTY8

For this problem We lost and We are losing orders and this situation is unacceptable!

ONECOVER GLOBAL
Italy
About 4 years using the app
Zepto Apps replied July 2, 2020

Hi, For some server schedule maintenance the issue had arisen. The issue has been solved now. Hope you consider this issue and update the review

November 2, 2020

Often modify a place, but other problems that did not work. After the modification, the relevant functions were not fully tested. More than one month has passed, and the communication response is slow!!!

Polarisneon online store
Hong Kong SAR
About 3 years using the app
Zepto Apps replied April 16, 2021

Thanks for taking the time to review. We have solved everything as requested. We demand a fair review.

April 8, 2019

I WOULD SAY THAT THE SUPPORT FOR THIS APP IS VERY POOR IT TAKES A LONG TIME FOR THEM TO RESPOND AND SOMETIMES NOT AT ALL, VERY DISAPPOINTED THAT HAVING SPENT A LONG TIME GETTING TO GRIPS WITH THIS APP, THEY NOW TELL ME THERE IS A LIMIT TO THE NUMBER OF PRODUCTS I CAN HAVE, IT IS EXPENSIVE FOR WHAT IT IS AND THE SERVICE YOU RECIEVE

Sue Salton Photo Art
United Kingdom
Almost 3 years using the app
Zepto Apps replied April 19, 2019

Thanks for taking time for the review. There is no limit of product configuration for old users. For new customer the described pricing plan is applicable. For more info Please ask at doshopify@gmail.com

Edited September 19, 2021

It's giving direct error! It is not loading on the website, and when entering the application it gives error 500 or this error: Connection failed: Too many connections. This error is directly impacting sales!!!

iCase
Brazil
About 2 years using the app
April 22, 2021

Applications full of bugs and non-existent support, this application will make you lose customers. If support responds within 1 week, you are lucky.

Nous-cartoon
France
Almost 2 years using the app
Zepto Apps replied April 22, 2021

Thanks for taking the time to review. We have replied to all of your tickets within one day. Here is our proof : https://prnt.sc/11vmo4v . If you need any help please contact support@productpersonalizer.com