The app came closest to what we wanted in terms of full product customization. The only reason we are giving it 3 stars and why we decided not to continue with it is unsatisfactory customer support. The responses were always too late. We had to stall our launch for 3 days in order to get a solution to our problems due to multiple back and forth. Support was polite and finally did answer our questions but we were concerned with the amount of time it takes for them to get back. We didn't want to take that risk when we went live.
It is very unfortunate that vector graphics (svg) are not supported for image swatch fields. As a result, we have to edit each order in illustrator before it can be printed. Furthermore, the app is quite slow. Apart from this, the app works quite ok.
Great application, but the customer service is very poor and not reactive they not helping so much with specific task.
Apps works mostly as intended, albeit with a few minor bugs here and there. But the customer service is pretty perfunctory and subpar.
Nice app. Definitely space for improvement. I will try to use it just to let customers customize objects with a name. The devs are pushy for a good review. I really don't like it.
needed an app to do monogram as well as pictures for printing. The app works pretty well and stay consistent with image placements. The issue we run into is doing monograms, the spacing isn't consistent when it's a different letter, which doesn't make sense why, and there should be an option to have the letters centered or left or right for this, but there isn't. The app loads pretty well, and images show up quite quickly for the customer which we like. There's a learning curve to the app also, but if you are doing simple things, this shouldn't be too much of an issue. It's the only app that does what we want it to do, since we are not a shirt company, and it loads dynamicly on the site instead of a popup.
Thanks for taking time for review. The letter spacing and size depend upon your font. You can check our demo site the monogram is consistent regardless of letter. Please contact us at firstname.lastname@example.org
Ink Paw Designs
I originally posted a not so great review about this. However, the owner contacted me to offer to help which I appreciate. Sounds like some updates are coming and now that I figured it out, it does Exactly what I want it to do!
Very valuable app but has glitches time to time, our customers are complaining about product personalizer being inconsistent and unstable.
Hi, Thanks for your valuable review. We have sent instruction to solve the issue. Please check your email.