Zepto Product Personalizer , 838 reviews
Cant get a response from developer regarding to an error most possibly related to personalizer. Additional images uploaded on Shopify can not be displayed in full view as personalizer image layers are not hiding and staying on top of the layer stack. Tried to reach out multiple times both through Shopify and their own website. No response.
Lots of features. But the outcome is ugly and doesn't work at all well on mobile. I'd suggest the developer gets some help from a designer.
I installed this app using the free trial, mainly because I am looking for an app for the conditional logic. To use conditional logic I needed to upgrade my plan to the second tier. I uninstalled the app within 10 minutes of installing it because I could tell it wasn't going to be what I needed, however I feel like potential customers need to know that if you upgrade your plan you will be charged right then for the full cost of the upgrade, even if you're in your free trial period. So basically I paid $15 to use an app for 10 minutes that didn't meet my needs.
Thanks for your review. We have a refund policy . You will get your money back once we receive that. Also, we will update our system ASAP. Have a nice day
Attention Needed - Compatibility Issues with Shopify Market and Geolocation
I feel compelled to share my experience with this app, especially for Shopify stores that have geolocation or international currency needs. Although the support team was initially responsive and agreed to a custom project that included specific customizations for our Shopify Market transition, the process was not smooth. The goal was to enable our international customers to add customizations in their local currencies.
While the CSS work was completed on time, communication ceased when it came to the geolocation/international currency aspects of our requirements. Despite multiple follow-ups asking for updates, we received no responses.
In the end, we were compelled to find an alternative personalizer app that is compatible with Shopify Market, Geolocation, and International Currency. I would hesitate to recommend this app to other stores with similar needs.
We have been using Zepto for almost one year now - have to say this is the best personalizer app so far. Not only tons of customization options are available, but also super responsive support team help to address problems asap.
the app performs as promised some very complex configurations for the common user but everything is correct at the time of use, I only had a problem when using with another app but in technical support they gave me an alternative at the time
It is helpful providing the monogram options for our customers but it's not not necessarily user friendly on the back end. Often times we lose our monogram information on products, it will drop off for no reason.
This app is quite tedious to use, and also messes up with code so bad. It messed up with our product types, facebook pixel etc etc. After the review the developers team contacted us and helped us to resolve the code which was everywhere on our store. 1 star for ease of use and 4 points for support after the review. Regards, Naukhez
The app came closest to what we wanted in terms of full product customization. The only reason we are giving it 3 stars and why we decided not to continue with it is unsatisfactory customer support. The responses were always too late. We had to stall our launch for 3 days in order to get a solution to our problems due to multiple back and forth. Support was polite and finally did answer our questions but we were concerned with the amount of time it takes for them to get back. We didn't want to take that risk when we went live.
It is very unfortunate that vector graphics (svg) are not supported for image swatch fields. As a result, we have to edit each order in illustrator before it can be printed. Furthermore, the app is quite slow. Apart from this, the app works quite ok.
Apps works mostly as intended, albeit with a few minor bugs here and there. But the customer service is pretty perfunctory and subpar.