Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex product personalization. They praise its user-friendly interface, cost-effectiveness, and live preview feature that enhances customer experience. The support team is noted for their swift and effective problem-solving. The app is recognized for increasing conversion rates and saving costs by providing features that would typically require expensive custom development. Its stability and reliability make it a preferred long-term solution for many businesses.

Edited February 7, 2024

Update: The team zepto reached out to me in regards to an error in their ticketing system that has been resolved. Zepto's response was thoughtful, considerate, and resolution focused. They were great at providing attention and resources to solve my issues

We have been using zepto to varying degrees for over two years, but in the last three months (late 2023) there is a huge influx of issues.
1. Items are not appearing in cart
2. The enable customization button allows for customization even when deavtivated.
3. Some customers are not able to add items to cart.
4. I sent 2 requests for support and did not receive a reply on either.
I would look elsewhere from my standpoint it look like app is getting deprecated.

Benchmark FR
United States
Over 3 years using the app
Zepto Apps replied January 18, 2024

Thanks for your review. Please email us at support@product-personalizer.zendesk.com as we received no message regarding your issue.

January 16, 2024

Nice improvements since it started, the new interface is way better. The team is super reactive! If we could just add some more information in the configurator, such as weight, for our customers to be aware of the weight saving depending on different options. For sports equipment, this would be great.

CYKL.STORE
France
Over 1 year using the app
January 26, 2024

very good customer support and quick answer. App works as it should be!

LYRICASE
Germany
Almost 3 years using the app
January 19, 2024

This app is the absolute best app in the app store! You get SO much value for money in all the features you get for the price. It is super easy to set up and use and if you have problems or don't understand something then support are really helpful and respond fast too. The best thing is that this app is perfect for my personalized products and increases conversion because my customers can see exactly what their product loos like. You will not regret adding this app to your store!

Dogs Are Life
Australia
7 days using the app
December 20, 2023

AMAZING SERVICES
IF YOU GOT ANY PROBLEMS THERE HERE FOR YOU IN LESS THAN 3HOURS
AMAZING SAV
AMAZING WORK
AMAZING TEAM

THANK YOU, WISH U ALL THE BEST AND KEEP GOING TO PROVIDE SUCH A GOOD APP THANK

Yourflowers
France
About 1 month using the app
December 3, 2023

Zepto is an incredible app. I'm a small business owner who's been operating for 4 years now. Over the past two years, I've had a few people wanting to charge me $1000's to do what Zepto now does for only$9.99 per month. It's an amazing product with so much versatility and easy to learn. Their exceptional customer service is a very, very close second!

SW2 House Number Signs
Australia
About 2 months using the app
December 13, 2023

I was having issues due to a setting I accidentally input, but Muhtasim was able to locate the issue and help me resolve it to get the app working properly in my store. There's a learning curve to the app, but once you get it going it's really neat and works very well

Valkyrie
Canada
About 1 month using the app
December 6, 2023

I appreciate the fast and reliable support I received from Al Amin Khan. Great app to use.

Asham Curling Supplies
Canada
About 3 years using the app
February 4, 2024

The app is great and the customer support is was high quality. Super easy usability and we believe our customers with think the same.

Spa Supplies
New Zealand
4 days using the app
October 24, 2023

I have been using Zepto for a little over 3 years. We have very complex personalized options and they have an app that is built for the challenge.

The support is incredible. They have put hours into helping me over the years. Often the answer is simple, but they never seem annoyed about simple questions.

They are in the process of releasing a new version which looks AMAZING!! It still has a few bugs but the old version works great and once the new one leaves beta it will be a game changed - highly recommend.

Sticks & Doodles
Canada
Over 2 years using the app