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Alex has been very helpful. He gave me a work around to resolve the issue in a timely manner. I'll give him a 5 star.
Thanks for your review Michael! We're happy to hear that we could solve your issue - our goal is to offer the best support to our app.
Sorry that you ran into this issue! Feel free to contact us via chat or email if you need help with anything else.
I was amazed by the how efficient the customer service team is, even though it is not a live chat, but they respond so quick even faster than other live chat services! They provide clear guidance and solve my issues on the spot!
The only thing is that once you take the free 30 trial, you cannot go back to free version if the quiz responses reached higher than 100, so you need to pay, even if it was a "free trial".
Hi Fatema, thanks so much for your review! I'm glad that you're enjoying working with our team.
I'm so sorry for the confusion regarding the 30 day trial, I've reached out to our product team so we don't count the responses captured during the trial towards the merchant's quiz usage.
Here's what we can do to make it up to you: we've increased your Basic Plan current plan's responses limit to 1000 per month, this way you don't have to upgrade to the Pro Plan. Would that work for you?
The app itself is incredible, and this is only further emphasised by the incredible support team. I've had such great experiences with their support, always going above and beyond expectations to help me grow my business. Five stars!
Thank you for your kind words, Nick! We're so happy to hear that you've had a great experience with our app and support. Our team is passionate about helping businesses grow and we're glad to have been able to help you do just that. We appreciate your business and look forward to continue delivering value to you in the future.
I LOVE this app so much. It helps me a lot. You have the freedom to change the CSS and js. The quiz helps finding products to be more precise. The logic part is amazing. The most impressive thing is their customer service. they always solve your problems in a short amount of time. They always there trying to help us and they are very warm and polite. I highly recommend this app! if you are stilling choosing, you can give them a chance to try!
Thanks for your awesome review Elizabeth! I'm really happy that you're enjoying working with our app and our team. Please let me know if you need any further assistance, we'd be glad to help.
App developer was very helpful and we love the quiz function. It's helped our conversion a lot and we plan on keeping it for a long time!
Hi Justin & team, thanks so much for your review. It's been a pleasure working with you and we're glad to be part of your success! We're always happy to help if you have any further questions.
Great app! I've been through so many quiz platforms this one is straightforward and affordable. I wish I had found it sooner. Love how the result page has been driving traffic to product pages. HIGHLY RECOMMEND IF YOU WANT TO GENERATE LEADS
Thank you for your review Helena! We love hearing from our customers and are so happy to hear that we're providing a service you find helpful. I'm glad it's working well for you :)
super powerful quiz builder! it lets us implement very complicated logic that allows us to recommend the very best options to our customers check out our quiz at unspun.io/fit-quiz if you want to see what this app is capable of!
Stephen, thank you so much for taking the time to write such a positive review of our Product Recommendation Quiz app. I'm thrilled to hear that you're finding it so useful and that it's living up to your expectations.
I'll be sure to pass on your compliments to our team - they'll be very happy to know that their hard work is being appreciated. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.
Thank you again for choosing our quiz and for your support!
I'm still in the process of setting this up for my store but I've tried all the apps and this one is the best I've tried by far. Support is so responsive and helpful!
Thank you for your review Micki! I'm happy that you're enjoying our app and working with our support team. If you need any additional help, feel free to reach out to us :)
Helpful team! They helped me with the setting up process of my quiz and they respond very quickly! App works well too!
Thank you for taking the time to write this review, we're so glad that our team was able to help with your quiz setup and that you found it helpful! We are always happy to answer any questions or concerns about our product.
We hope you continue enjoying all of the app's features!
I got help very fast - and without hesitation. Good customer service staff, that I know now already in the beginning of using the app.
Thank you for your review Kennie! Feel free to reach out to us if you have any other questions, we're just one email away 🙂