My Product Registration
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Doesnt install. Have tried on numerous browsers and many attempts.
The app installed once and timed out over and over and over again, so I uninstalled it. Since then, it continues to not install across Firefox, IE, Safari, and Edge. Across 4 different storefronts. I wish I could contact you but again the APP DOESNT SHOW UP. DROP ME AN EMAIL I CAN CONTACT AND ID BE HAPPY TO TRY AND WORK THIS OUT.
They fixed the problem they claimed in their response, for about 3 days and now again this app won't load on Safari or Edge. Businesses don't have time for apps that don't open.
FINAL UPDATE: I have tried this app two or three more times after the claimed "fix". I was happy this morning because it was actually working for the first time in three weeks and I thought it could be a solution for our store. But I came back this afternoon and now the app times out again. I have tried to enter it 4 different ways. Impossible. I have been a Shopify user for 10 years and this is the worst UI I have ever run into. Yes, app store reviews "aren't designed for technical troubleshooting," but this is beyond that. Other Shopify stores should know that you are frauds. Develop a better app and you wouldn't have reviews like this.
We are genuinely sorry to see that you are still frustrated. As a team, we take immense pride in our app and our customer service, which is why we take your accusations seriously.
Over the past three weeks, we have sent you multiple emails offering 1-on-1 support, screen shares, and guided walkthroughs to figure out exactly what is happening on your end. Unfortunately, we have not received a single reply to any of our outreach.
Our server logs confirm that the app is actively loading and functioning on your store without timing out, which points to a localized issue (such as a browser extension conflict or an incomplete setup step). However, without your willingness to communicate with us outside of App Store reviews, it is impossible for us to diagnose or fix a localized issue on your specific machine.
We remain fully committed to supporting our merchants, but we need two-way communication to do so. We wish you the absolute best with your business going forward.
Great aftersales support and service, been using this app for around a year by now. Had a few questions but Vito did a great job helping me with my concerns.
Thanks for the quick response and action on our request.
We have been using the English version to adjust the wordings for our Vietnamese pages.
We found there is a field that cannot update the wording, but the support team quickly fixed it within 2 hours. And now, we can translate that field as well.
The quick follow-up enabled us to provide better service to our customers!
This app is incredibly customizable and support is absolutely top-tier. The app take care of everything we need! Thank you!
Really great app for managing and customizing our warranty form. Anyone without code knowledge will be able to handle the setup/design. Furthermore, the support team is very helpful. They answer all of our questions instantly and are able to resolve issues in a short time. Highly recommend this app.
This has been the most reliable offering for a product registration app. Vito is super responsive if there is ever an issue. We're looking forward to version 2!
Updating my review in 2025 from 2022, I still stand by this.
The customer support team is always helpful and quick to assist in solving any issues. They also provide customization options, including custom API integrations, which makes the app much more flexible to fit our needs. I really appreciate the team’s effort and professionalism — they are responsive, knowledgeable, and willing to go the extra mile. Thanks to their support, we’ve been able to implement solutions smoothly and efficiently. Highly recommended!
We have used this App multiple times now as a problem solver. Sending consumers updated parts for their ovens or redeeming a GWP for a product launch. Super helpful & easy to get live with no development needed.
In Q4 2024, we completely redesigned the UX, forms, marketing automation, and our internal processes using MPR and it's Klaviyo integrations.
We're using it thoroughly right now : registration forms, conditionnal logic, warranty claim forms, old entries importations, statuses, marketing automation triggers, customised CSS / JS, serial number control list, product labeling, ...
To our customer's and internal team perspective, experience is smooth.
We were having specific needs, therefore demanding toward the support team. Vito from Varify support team quickly and accurately managed ever single one of them.
Do not hesitate to ask the support team. This solution has way more capabilities than it seems.
We’ve been using this app across nearly ten of our shops and are very satisfied. The support is quick, and they provided a custom solution that addressed our needs perfectly. Highly recommended.