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Customer service is awful, the worst I have ever had, it is impossible to get any answers when you have an issue. I would highly suggest choosing a different App. The Chat app says they are available, But I have been trying to talk to someone now for over 2 weeks. I am now looking to change to a better App.
Hello,
Thank you for providing feedback on our application. We appreciate your input, but we hope you understand how a 1-star review can significantly impact our business profile.
To address your concerns, we are offering you a dedicated 4-hour session to resolve all your queries and issues.
We are committed to providing you with the best possible solution.
I hope this offer works for you, and we look forward to hearing from you soon.
Best regards,
MyAppGurus Team
asks owner approval then doesnt give an option to approve
We're truly sorry for the inconvenience and frustration you've experienced. Let us know what kind of rules you want to approve the review & publish it on the store. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
It is easy to use, but the support services are very poor and extra fees are required for developments, which is not acceptable. Also, the application visual areas are not sufficient.
Dear Yunus,
We apologize for any inconvenience you’ve experienced and appreciate your feedback. The fees you mentioned are for the customizations you requested for the layout and structure. Aside from that, we provided you with custom CSS and made changes at your store level. Nevertheless, we are truly sorry for the issues that occurred and kindly ask for your trust once more.
Regards,
MyAppGurus
I sent two inquiries for help and still no answer back From customer service.
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
customer service is terrible and makes me wait for hours
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
Went smoothly till i tried to transfer my shopify reviews, spreadsheet would not work even in their format. Customer service didnt have a clue. Considering the whole function of the app is to allow import of shopify reviews it failed tremendously and was just a waste of time, dont understand how it takes someone this amount of time to solve something like this when this is the sole purpose of the app
EDIT: MAG reached out and tried to resolve the issue, unfortunately i had already found a different app to use. Its a pity as Ashu was a credit to mag, unfortunately the first person I dealt with was out of their depth
We're truly sorry for the inconvenience and frustration you've experienced. As earlier communicated with you the feature you referring to is working fine. Thanks for the 3-star review, let us know how can we make it 5-star.
Regards,
MyAppGurus Team
This app sucks and is a complete waste of time. The customer service is horrible. I have sent it 4 inquires for someone to help but no response. I finally got 1 response sending me the same instructions posted on their app which clearly is no help. DON'T INSTALL THIS APP!
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
Image is really tiny I don't get it !!!
We're truly sorry for the inconvenience and frustration you've experienced. Let us know your exact requirements by contacting us via live chat or mail us at supprt@myappgurus.com. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
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We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
App ONLY supports english language at least for the whole E-Mail processing feature. It's not possible to customize or translate those Request Review E-Mails. AppStore says otherwise to that's not an accurate description.
We're truly sorry for the inconvenience and frustration you've experienced. We can understand how difficult it could be for you. Please give us another chance to assist you—we're committed to making things right and requesting you contact us via live chat or mail us at support@myappgurus.com
Regards,
MyAppGurus Team