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This app has become incredibly frustrating to use. The backend is confusing, sections often fail to load properly, and settings randomly undo themselves. We've had constant issues with saved preferences changing on their own. The custom social integration is especially poor and difficult to work with. For an app we’ve been paying for on the business plan for years, the performance is far from acceptable. It's slow, unreliable, and simply not up to standard.
We’re sorry to hear that using the app has felt frustrating lately. Our team has already reviewed and responded to your tickets with the steps we believe address the concerns raised, but we’d be glad to take another look if anything still isn’t working as expected.
We're also working on several perfomance enhancements to our application to prepare for the busy BFCM period that's upcoming.
We appreciate you being a long-time customer on our business plan and will continue improving the app to make it as reliable and easy to use as possible.
this app is expensive and is cumbersome, not easy to use. would recommend another app
Eslam was amazing to work with. Quick and thorough support! All of my questions were answered and the help was impeccable. Highly recommend Stamped for your Shopify store. Support is there when you need it!
We have been using Stamped.io for a few years now. It is a reliable way to solicit reviews from customers, and the reviews can be configured to show up on Google Shopping, or as Product Snippets.
Should you ever need support, the stamped.io team has always been responsive and helpful to our enquiries, providing a solution. Going with Stamped.io is a great choice!
Non existent customer service. You guys charge $23 for customers to even use your app, and you couldn't hire a few cs agent??
Sorry to hear you had trouble getting support. We definitely want merchants to be able to reach us quickly when issues come up.
We weren’t able to locate a conversation associated with this, but our team is available through the in-app chat widget in the bottom-right corner of the app, as well as by email at support@stamped.io. If you reach out there, we’d be happy to investigate and help resolve the issue as quickly as possible.
I am using this app since 2021. This is very easy to operate and support is very reachable.
Great app for UGC and helpful support as well :) Have been using stamped for some years now. Highly recommendable.
run... something is always breaking. no chat or phone support. just email. document the issue and send the email. several days later you get an email from them for more screen shots of the problem... rinse and repeat taking weeks to get anything resolved if at all
Hello there,
Thank you for your feedback.
After looking at our records, we received 2 different tickets from your account, and for both tickets, one was replied within 13 minutes and the other ticket was replied within 20 minutes. We also have a really strict policy of replying to any ticket within 12 hours, and this hasn't changed in the last 2 years.
We aren't quite sure if you're referring to our app, our support has attempted to reach out to you over a phone call but it got redirected to a voicemail.
We will continue reaching out to you personally to resolve any issue you're facing swiftly.
I am updating my review to the lowest possible rating. I have been seeking help for the same issue for two months, yet I have seen no meaningful resolution—only repeated requests for more information. The assigned support representative, Arjun, has been unhelpful, lacks communication skills, and shows no real willingness to assist.
Additionally, we will be switching platforms as Stamped has effectively stopped providing us with services, claiming we exceeded the order limit for our plan. This is incorrect—our marketplace orders are somehow being counted towards our plan, even though we are not supposed to send review requests to marketplace customers.
Overall, I am downgrading my review from 5 stars to 0 if I could!"
Hey ProsourceFit,
We're really heartened by your kind compliments thank you so much!
We hope that you'll have a great time collecting UGCs with Stamped.io!
The product is great, however if you have an issue with billing you will go around in circles with shopify and stamped. Just be aware if you sign up and start paying you may end up paying for a product that you don't get. Both parties will say that the other is at fault. So far I've paid well $1000usd and received only the free package. Normally I wouldn't write a low star review however after trying for months to get a resolution I haven't been looked after.
