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Thank you, thank you, thank you stamped io for great product and great customer service. Google shopping and review emails are great tools.
We continue to be thrilled with the app and the support from this company. We highly recommend this company.
EDIT: Tommy sold the company and now whoever took over has slashed their customer support to non-existant. It used to be minutes to hours before getting help, now it's days to weeks. Really disappointed with the level of service now, to the point where we are considering moving to a different reviews platform. HANDS DOWN, the best review app for Shopify. Tommy Ong and his team worked relentlessly to make me a happy customer. I'm not sure this guy even sleeps - he often responded within minutes (at midnight, during the day). And he did everything he could to custom script a solution for me. Not only that, but I transitioned from another reviews platform with ZERO hiccups. They handled it all for me within a day. Hats off to the team at Stamped, you have an amazing product and support team!
We recently switched from another reviews collection platform to Stamped.io and we are very pleased with Stamped's service, speediness, and dedication to timely resolutions. Switching was fast and easy. The Stamped team is extremely helpful, polite, and efficient. Great platform with lots of extra perks that would have cost additional money from a competitor, but are standard and included in Stamped's offerings.
Stamped has really helped us build credibility by allowing our customers to share their experiences. The Customer Service has been above and beyond and would recommend this to anyone as our review software of choice.
SUPER excited for this app. I just recently received reviews on my site and was looking for a way to automate a couple things. The Premium level has everything I needed. I love the Facebook Page Review Tab and that I can entice my customers to leave a review by sending them a coupon. Customer server helped with all my questions with a really quick response time. Thank you!
Dumb. We are trying to transfer reviews - and you cant even upload their downloaded .csv file to their program. You have to take their downloaded template, and then manually transfer every line to their custom upload template. Literally the dumbest thing I've ever seen and is waisting my time. Switching programs now.
Hi Grip Clean tam,
We are sorry to hear about your experience with the .csv file and transferring reviews between products. We have followed up with you separately on your support ticket to address your questions.
Our review export functionality is actually designed for transferring reviews to another app or for backup purposes. If you share the old vs new Product ID we will happily map the reviews accordingly!
You could also assign a review to another product using the below guide, this will need to be done be one at a time.
https://support.stamped.io/article/1059-assign-reviews-to-another-product
We hope to hear back from you and are standing by to assist!
I used this app to help me post reviews on my site. I believe it would be better if it had more customization options. For example, font size, font type... And also if you could delete a review directly from the product page.
Edit:
it seems the quality has decreased over the last year or so. While the support is still decent and the folks there are willing to help, the app and widgets are just so terribly slow and buggy. They often don't load at all or only after waiting for more than 10 to 15 seconds (which is waaaay too long in this day and age)
The backend is the same; it's just slow and clunky. Please fix the speed and the bugs or I'll be forced to move to a different app.
Original review:
Excellent App, 5 stars. I asked if they could remove the empty stars if a product didn't have any reviews yet. They responded within an hour and fixed it the same day.. Absolutely great support! I'm really happy I found you guys, keep it up!
Hey Teddy and Wool,
Thank you for your review and kind words!
We're glad to help you with your queries, thank you for the kind compliments, it's incredibly heartening :)
We hope that you'll have a great time collecting reviews with Stamped.io!
i like this app very much´becouse it help me with mi reviws, but my englsh is poor than please try to understand MF
Hey there,
Thank you for your awesome review!
We hope that you'll have a great time collecting reviews with Stamped.io!