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I've upgraded my licence and couldn't get any of the features set up because support won't reply to me. I am paying for nothing.
Hey there Jolivur team,
I apologize for the recent experience in our support queue. We have a bit of an increased wait after a recent surge in request volume with all our new merchants.
We're expanding our team to make sure we are still able to provide the timely responses you've come to expect from Stamped.
In the meantime, I've responded to your support ticket and we should have a resolution for you today!
We appreciate your understanding and continued patience
Great review app and the customer service is helpful and very responsive. If you're like me and don't really know your way around code, they can help you with any technical difficulties when installing stamped.io widgets in your ecommerce store.
I am very satisfied with my Purchase!!!! Thank You!!!
The apps has some glitches that require support to sync with their backend system every now and then, but their support is really top notch, always try their best to provide technical support whenever we have issues with the app. Pricing is quite steep though but overall it does what it’s designed for.
Hello there Refined MY team,
Thank you for sharing your feedback on your experience with Stamped. We appreciate your review and understand that you have encountered some glitches that require support to sync with our backend system from time to time. We apologize for any inconvenience caused, and we're continuously working to improve the stability and performance of our app.
We're glad to hear that our support team has been providing top-notch assistance in addressing any issues you've encountered. Delivering excellent technical support is a priority for us, and we're committed to ensuring that you receive the assistance you need.
Regarding the pricing, we understand your concern. Our pricing reflects the value we aim to provide through our app's features and support services. However, we appreciate your feedback, and we'll take it into consideration as we review and refine our pricing structure.
Thank you for acknowledging the value Stamped adds to your business. If you have any further questions or feedback, please don't hesitate to reach out. We're here to assist you and ensure that you continue to have a positive experience using our app.
Thank you for choosing Stamped, and we appreciate your valuable feedback.
Not only does the app work incredibly, but the customer support was very efficient and helpful. I couldn't get the right codes installed in my theme to show the reviews on the collections pages and home page, and I literally emailed them, and BOOM! Done. Highly recommend.
Hello CHD warrior,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.
I started with Loox=> You have to pay a fancy plan of 60$ to get a whitelisted domain, for exemple my google domainTherefor deal breaker,=> Yopto200 to get the photos featureAli review=> Lack of installation support, the app doesn't seem robust
I ran into a problem contacted support and got 2 answers in less than an hour!
amazing support
the reviews display looks neat, at par with loox and cheaper
very happy with the app
Hey Fluffy Fellas,
Thank you for your review and kind words, we're glad that you found Stamped.io to be a better fit for your business, that's really great!
We appreciate your compliments and hope that you'll have a great time with Stamped,io collecting reviews for your store :)
Great support! The team there really cares about their customer success.
Love how easy it is to integrate the review widget on my website. The email templates and auto send work really well. I'm very pleased with the app.
great tool it really helps for social proof and more , also gives an extra feedback to your customer and assures them
Hey The Bleza,
Thank you for your kind review, we're glad that you found our app to be useful for your store, that's great!
We hope that you'll have a great time collecting reviews with Stamped.io :)