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I suddenly found a Stamped.io branding banner in all my website pages and in the footer as well, then found out they changed plans and added this in the free plan without prior consent. very unprofessional. I am reporting this to Shopify
Hello IN YOUR SHOE,
Thank you for your review and feedback.
This was an unintended bug from our recent update, apologies for the issue and our developer team is working on a fix for it.
Please email us at hello@stamped.io should you require any further assistance with the issue :)
CANT EXPORT MY REVIEWS !!!!!
THEY MAKE IT DIFFICULT PURPOSELY
THERE IS NO EASY WAY TO EXPORT REVIEWS
Hello there,
Thank you for your feedback.
You can easily export your reviews from Stamped.io, we have a public guide here and it's also available via the Dashboard:
https://help.stamped.io/article/238-review-exporting-reviews-checkout-comments
We've also replied to your support ticket within 5 minutes.
We'll reach out to you personally as well :)
Thank you.
Zero stars. Hard to use and navigate. Won't input into website. Keeps give error codes.
Hello Chop'D Ratz Garage Team,
We're sorry to hear about the challenges you've faced with our product. It's unfortunate that you've encountered difficulties with usability and navigation.
We couldn't locate any support tickets under your name, and we'd really like to assist you directly with these issues. Please reach out to our Support Team with the specifics of the errors you're encountering, and we'll do our utmost to resolve them swiftly. Your feedback helps us improve and ensure a better experience for you.
Thank you for sharing your concerns with us.
Your partners in success,
All of us at Stamped
Customer service has gone completely downhill from when we first started using this app. We've been facing several bugs and glitches related to star badges or the main reviews widget not loading. Customer support rep either claims its downtime with Stamped, or that they've fixed the issue, or that there is no issue.
We've attempted to ask for review exports with our images multiple times which customer support was unable to understand and kept dodging the question to keep us with them.
Hello Casa Di Lumo team,
Thank you for sharing your recent experiences with us. We understand that you've encountered some challenges with our service, particularly during a recent outage.
We sincerely apologize for any inconvenience you may have faced. We aim to provide a seamless experience, and your feedback helps us to continually improve.
During the mentioned outage, there was indeed a disruption in our service, which affected various aspects of our widgets. Our team acted promptly to address this issue and restore normal functionality. We value your business and understand the frustration that such incidents can cause.
Please know that we are committed to enhancing your experience with Stamped and are here to assist you. If you have any more questions, need further support, or wish to discuss any specific issues, please feel free to reach out to us.
Your satisfaction is important to us, and we appreciate your business. We hope to continue serving your needs and delivering the service you expect.
Your partners in success, All of us at Stamped
Not bad, but all the good features are only available on premium plans
too bad I can't try the features I need before deciding to play hight price
Hey there Euyi team,
We've had a few calls together now and I hope our offer to trial the premium plan has gone well for you?
Please let us know if there is anything more we can do to change your experience with Stamped!
versendet einfach englische emails ohne Genehmigung. asdfgfaddasdsadasfadfsdfsdfm jandsfjnajofnaweronfjwenfnwe
Hey there VITINC team,
While some of your review here was illegible, we did manage to Google translate the rest to see you were trying to translate your review request emails.
I couldn't find a single support ticket of yours so I'll pass along our email; hello@stamped.io
We do ask that you give us a chance to resolve your issues before reviewing our app, but we understand this may have been written in haste.
Looking forward to hearing from you.
Disappointed.
Useless features and more over the free version is useless.
Each month is asking me to upgrade to a premium plan even if I didn't send 50 emails. In the last 3 months since I installed it, there were sent 71 emails only. Most of the time the app is in "pause" mode waiting for you to pay.
Nothing is free, I've got it but what's the point with this FREE version? Just to get some people on board quickly?
later edit - forgot to mention that the app server gives lots of error just to display the current status.
Hello Nvape,
We are sorry to hear about the experience you had.
Our app does calculate the monthly order limit for each account accurately, and adding multiple reminder emails for the same order does not count towards the monthly limit.
We have also added much more features for the free plan, which includes rich snippet support, social push, custom forms & SMS review requests. Our paid plan have also been updated with even more value-added features, which will definitely help with generating sales and conversions for your store.
We hope you will reconsider Stamped.io once again :)
Frontend is OK, but terrible BACKEND, and customer service is terrible they come with the intention of helping, but they break things even more which causes massive losses on your end.
Hi there Bluntique team,
Thanks for flagging your concerns with us here.
I did some digging and it doesn't look like we changed anything that would have had any negative impacts that would have caused any losses. The second issue you found with the sort function appears to be unrelated and has now been resolved.
We'd love the chance to change your mind so please look for my separate email and I hope we can work together to get you set up for success with Stamped.
no aparecen las estrellas en los productos... no se como deben aparecer... no aparece la app o nada
Hi - I have deleted the app because you were showing your logo without permission everywhere since the last update. This was not agreed upon. Now the script is still showing the logo - get rid of it ASAP. Pissed off.
Helllo bentelinn home,
Thank you for your review and feedback!
We are sorry to hear about the issues you are facing. Changing the review star color and translations are definitely available on our free plan.
Our support team has responded to your email and assisted you with the necessary changes, hope this helps!