Stamped Product Reviews & UGC

New updates on the app make it worthless to use, and basic features like import reviews are not working anymore.

All of our reviews are gone... please help

widget is constantly buggy and customer support are almost non-existent. They cant be contacted by live chat and you will have to wait a whole day just to get a simple fix. Strongly doesnt recommend

Warning: After using the reviews app only, I switched to a full year plan of Full Suite (Loyalty and Reviews) with Stamped. The loyalty portion did not work, with an obscure explanation that it would work when I was migrated to their new Loyalty 2.0 (despite the fact I had just signed up). They refunded me, and I returned to working with Smile for Loyalty. Since then (April 19), Stamped is no longer sending review events to Smile, despite the apps being configured correctly. I have escalated service tickets in for over 5 business days with no solution.

Try to contact support for immediate support , but unfortunately you need to email support and wait God knows how long!!!!!!!!!!!!!!!!!

We paid upfront for a year for your reviews using Mustafa N. as our account support, and our development project took far longer than expected. We are still going and its nearly a year later. Stamped refuse to refund us or provide credit to reflect the delay. We have not used your software at all, and yet they say we are not entitled to a refund or anything, which I find egregious and this is something everyone needs to be aware of. Someone from Stamped, please contact me to arrange a resolution as I don't want to write bad reviews all over the place. Thankyou

Buggy, often goes down.

Einfach mal nach anderen Mitbewerbern Bewertung APPS schauen. Die Modelle hier sind viel zu teuer und haben dazu noch weniger Leistung als Mitbewerber. Funktionen und Anpassungen sind auch nicht so das beste. Nutzen das jetzt seit einiger Zeit mit 6 unserer Shops. Aber man kommt und auch preislich nicht endgegen.

I am updating my review to 1 star due to repeat issues with the app not pushing the reviews through on mobile and desktop. Customers leave reviews and they don't show on your store which is defeats the purpose.

I have reached out multiple times about the same issue and on the most recent occasion, it took almost 3 days for someone to respond to my inquiry. I am not happy with the way customer service handles requests, they are slow to respond and don't seem to care that the order is resolved or not. In the last instance, the support staff asked to get in to the backend of my store? Why is that necessary when you own the software - can't you figure it out on your end, it's your technology. All I want is for my reviews to render properly as they should since that's what I am paying for. Going back and forth is a big waste of time and the problem has been ongoing now for over a week. I don't recommend this app.

Unfortunately, we’ve lost confidence in the reliability of this app and can no longer recommend it to other merchants.

The review widget on our product pages has broken 7 times in the last 3 months (that we’ve noticed), including for the entirety of Black Friday weekend.

Each time we reach out to support, we’re either told it was a service outage that has now been fixed or that they’ve checked and it appears to be working again.

The problem is that you need to regularly test this app for problems, because without doing anything to it, something will break or go wrong and if you’re not regularly checking & testing and it can potentially go unnoticed for significant periods of time.

For example, about 5 months ago, I decided to leave a test review from a product page and realised that the submit button wasn’t working. We were still receiving reviews via email invitations, so it’s difficult to say how long this had been broken for.

Also, the back end is extremely buggy - pressing publish review, paging through reviews or rotating a customer image for example is extremely slow and sometimes doesn’t work - requiring a refresh, which then takes you to a loading page for >10 seconds before you can access the app again.