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Customer service for this app was great. Elvis was quick and helpful with his responses and sorted any problems I had in no time at all.
Easy to use for me and customers, fast and helpful support.
Arjun was excellent in helping us move the placement of the review stars on our site.
Always willing to help with a fast reply!
Love the app, first-class support! 10/10
Some great functionality offered, and it's great when it actually does what it says it will do. But good grief it's painful getting there. Some of the advertised functionality doesn't actually work. Some only works with impractical work arounds. And the UX of the app isn't great. It's the most buggy app I've ever used on Shopify. Plus customer service for anything other than basic stuff is incredibly slow. First responders answer quickly on the helpchat, but then pass you through to a second tier that responds via email and then things get mired down, often to a standstill. And if your issue it too difficult they just quietly abandon it.
Hello Rainbow Stores team,
We appreciate your feedback and understand your frustration with your recent experiences using our product. We sincerely apologize for any inconvenience you've encountered.
We want to assure you that we take your feedback seriously and are committed to addressing the issues you've raised. Our product support team has taken note of your concerns regarding functionality, UX, and responsiveness.
While we work to continuously improve our app's performance, we're also focusing on enhancing the user experience and making it more seamless. We understand that you've faced difficulties with certain features, and we're actively working to rectify any bugs or impractical workarounds.
Regarding our customer service, your feedback about the speed of responses is appreciated. We're in the process of expanding our support capabilities, and we acknowledge that you've experienced some delays. We're committed to streamlining our support process and ensuring that all inquiries are resolved promptly.
Please rest assured that we do not abandon any issues. In some cases, when challenges are exceptionally complex, they may take a bit longer to resolve. However, we're devoted to finding solutions to any difficulties you encounter and providing you with the level of support you deserve.
Once again, thank you for sharing your concerns with us. We are dedicated to making your experience with our product as smooth and efficient as possible.
If you have any specific issues you'd like to discuss or require further assistance, please don't hesitate to reach out to us at support@stamped.io. We're here to help.
Your partners in success,
All of us at Stamped
Egal wann ich mich an den Support bei Stamped.io gemeldet habe, die haben mir immer weitergeholfen und mein Problem einwandfrei behoben. Zudem sind sie immer freundlich und wissen wo das Problem liegt, damit es schnell erledigt ist. Ich kann Stamped.io wärmstens weiterempfehlen. Ich dank euch allen! Ihr seid wirklich super!
This app is great, very user friendly, so many options, beautiful design and last but not least it has a great support. In my case Samantha and Vi did a great job helping me with my issues. All my queries were solved promptly and with ease. The app has a great free plan, with lots of options and there are endless options with the paid plans all depending on your needs. I recommend this app. It's really worth it.
Hello MAXIMS team,
Thank you so much for your wonderful review! We're delighted to hear that you find our app user-friendly with plenty of options and a beautiful design. Samantha and Vi are thrilled to have been of help, and we're glad we could swiftly resolve your queries with ease.
We pride ourselves on offering a versatile free plan and various options within our paid plans to suit individual needs. Your recommendation means a lot to us!
Should you have any more questions or need further assistance, don't hesitate to get in touch. We're here to help!
Your partners in success, All of us at Stamped
Highly recommendable, awesome support.
Thank you - Big Duck Inflatables
Hello Big Duck Inflatables team,
Thank you so much for the wonderful review and recommendation! We're thrilled to hear that you had an awesome experience with our support team. Your satisfaction is our priority, and we're always here to assist you whenever you need us.
Should you have any further questions or need assistance in the future, feel free to reach out. We're here to help!
Your partners in success,
All of us at Stamped
Great experience, especially with customer service. Thank you James!
Hello Forbidden Pre team,
We greatly appreciate your 5-star review and your kind words about our customer service, especially James. At Stamped, we strive to provide top-notch service and support.
We'd also like to introduce you to our Loyalty product, which can work seamlessly alongside our Reviews app to enhance your customer engagement and retention. With Loyalty, you can create a rewards program that keeps your customers coming back for more.
If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help you succeed.
Your partners in success, All of us at Stamped