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It's a great app with some awesome features but if you want to use anything other than the very basics, you're going to have to pay and the pricing is a bit steep ($100/mo for widget 2.0 and the useful features). Just about everything they advertise in the app description is something you need to pay for.
Support is also extremely basic. They will reply to your e-mails but usually, when you need help with CSS/JS, they just tell us that we can customize it ourselves or hire a Shopify Expert. Isn't it your job to configure your app for those utilizing it?
We use the free version but are looking for a replacement to this and the Shopify reviews app..
If you're just starting out and just have a couple of sales and want to add some trust by including reviews, you're out of luck. You can't use this app to request reviews from past customers. If you want that little feature, you have to buy the 5,000 reviews per month level plan at $29.99/month. No help at all.
Setting this thing up is not very easy. Mostly because there are a bunch of tabs that are grayed out - again, you have to buy the expensive plans - but you still have to go trough them all just in case.
No worries. For now, I'll use this free version to do the bare minimum. When my store grows a bit and I can afford it, I'll look for an app with better support and more "helpful" approach.
It took longer than expected to get up and running. Customer service was difficult to work with and we found the user interface to not be as intuitive as other platforms we have used. Just too many kinks here to really recommend. If our experience changes with time I'll update the review. But for now, we are disappointed with the switch.
Hello SafetyGloves team,
We're sorry to hear that you've had a negative experience with our app. We understand how frustrating it can be when things don't work as expected. We take our responsibility to provide quality service seriously, and we appreciate your feedback.
Regarding your comment about our customer service, we want to assure you that our team is here to help you. We have been trying to reach out to you via email, but we haven't heard back from you. We want to work with you to find a solution to the issues you're experiencing.
Regarding your comment about our backend, we'd like to investigate further to see what might have caused the issue. Can you provide more information about the specific problems you've been encountering? We want to ensure that we fully understand your concerns so that we can work towards finding a solution that works for you.
Thank you for your patience and understanding. We're committed to providing you with the best service possible, and we look forward to resolving this issue as soon as possible.
The features are great. But I met the reviews request sending problem and I didn't get replied for how to solve it.
Hey there Fanka team,
We're glad to see you like our features, and sorry to hear you were caught up in a recent bug with the reviews sending. This is a known issue and one we should have resolved now!
I see James helped you out, and I apologize that our limited coverage on weekends left you waiting longer than usual. Please accept our apologies and I hope we can help change your experience going forward :)
Very expensive, looks great but only 200 orders per month for £23 a month when out of those 200 only so many will leave a review is quite expensive & the next plan up is £50 a month it gets quite pricey if your a new website trying to build reviews. I wouldn't mind if you had some sort of period you could build some up & then start paying but the free plan is really only helpful if you have a very limited product range, for a bigger catalogue its expensive quite quickly.
Hello Bella Casa,
Thank you for your review and feedback!
Our pricing plans are actually in US Dollar instead of Pound sterling. Also they have been crafted to fit the needs of stores at all stages of growth, so there's definitely one that will suit your store.
Also our limit is based on the number of orders per month, which is not affected by the catalogue size of your store.
Our team will be getting in touch with you to discuss on this further :)
Some great functionality offered, and it's great when it actually does what it says it will do. But good grief it's painful getting there. Some of the advertised functionality doesn't actually work. Some only works with impractical work arounds. And the UX of the app isn't great. It's the most buggy app I've ever used on Shopify. Plus customer service for anything other than basic stuff is incredibly slow. First responders answer quickly on the helpchat, but then pass you through to a second tier that responds via email and then things get mired down, often to a standstill. And if your issue it too difficult they just quietly abandon it.
Hello Rainbow Stores team,
We appreciate your feedback and understand your frustration with your recent experiences using our product. We sincerely apologize for any inconvenience you've encountered.
We want to assure you that we take your feedback seriously and are committed to addressing the issues you've raised. Our product support team has taken note of your concerns regarding functionality, UX, and responsiveness.
While we work to continuously improve our app's performance, we're also focusing on enhancing the user experience and making it more seamless. We understand that you've faced difficulties with certain features, and we're actively working to rectify any bugs or impractical workarounds.
Regarding our customer service, your feedback about the speed of responses is appreciated. We're in the process of expanding our support capabilities, and we acknowledge that you've experienced some delays. We're committed to streamlining our support process and ensuring that all inquiries are resolved promptly.
Please rest assured that we do not abandon any issues. In some cases, when challenges are exceptionally complex, they may take a bit longer to resolve. However, we're devoted to finding solutions to any difficulties you encounter and providing you with the level of support you deserve.
Once again, thank you for sharing your concerns with us. We are dedicated to making your experience with our product as smooth and efficient as possible.
If you have any specific issues you'd like to discuss or require further assistance, please don't hesitate to reach out to us at support@stamped.io. We're here to help.
Your partners in success,
All of us at Stamped
Review layout was clear. But, a customer left reviews for 2 items. Only 1 is showing. Overly complicated process. Customer service poor. Did not understand a simple 1 sentence question. I will no longer use this app.
Hello Enchanted Home & Gifts,
Thank you for your review, and we are sorry to hear about the issue you are facing with our app.
Our engineers are looking into the missing review in your account, and will get back to you accordingly via email once this is resolved.
I've had this app for only a couple of weeks now. I decided to change the theme on my store and all of a sudden, all of my customer reviews disappeared. I reached out to the app developers for assistance and I was told I need to manually add a code to my site before my reviews would show again...I'm not good with code and the developers told me they could help me and then sent me their pricing page for assistance. Like what? Why are you charging your customers who need technical assistance with the app? This is the first time that I've had a app developer tell me that they would charge me for using their technical support. No thank you. I have found a better app for reviews that doesn't charge their customers when they need assistance. I will be uninstalling this app.
Hello Posh Kartara Beauty,
Thank you for your feedback.
We've reached out found that the review widget was removed as the theme was changed, usually, this would remove any codes that we've previously installed for you on the theme.
However, you can simply reinstall the widget easily via the App => Settings => Main Widget => Reinstall widget on the theme, this would actually re-add the necessary codes to your new theme.
We've actually reached out on another separate email on assisting on the installation but it seems the collaborator account hasn't been accepted.
We'll reach out again via email just in-case :)
Thank you!
This app really sucks, I've had much better luck with Fera reviews. The integration is sloppy and not streamlined like Fera, and the support is straight up BAD. Support only answers tickets via email, which take 12-24 hours per response. It takes them 4+ emails just to understand the problem, so don't expect to have issues solved within at least 4 days. I am currently on the free plan so maybe that's why they're so bad, but nonetheless it does NOT make me want to continue to work with them and use the paid version. I will probably be uninstalling if my problem is not fixed after the last email I just sent them.
Hello Deos team,
We sincerely apologize for any inconvenience you've experienced with our app. We always strive to provide a seamless and user-friendly experience.
We understand that you initially faced challenges with widget installation, but we were committed to helping you get it up and running.
Our team's primary communication channel is email-based support, and we aim to respond within 12-24 hours. We apologize if this didn't meet your expectations. We've been working to offer live chat support to enhance the experience, and we look forward to offering it more broadly in the future.
Regarding the specific issue you reported, it did take a bit of back-and-forth to understand and address the problem. We appreciate your patience during this process.
If you have any more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience.
Your partners in success,
All of us at Stamped
The app seems fine, but this is the only App I have ever installed that does not offer good support. There is no real time chat available. I have an urgent problem trying to get my past orders imported and I can only submit a lifeless form for help. The auto responder says "we will get back to you in 12-24 hours, but this may be longer on weekends." I may have to uninstall the app and look for something else if I can't get help quickly. Again, this is the only Shopify App I've ever installed where this has been the case.
Hello Pepper Pong team,
Thank you for providing us with the information about your support experience with Stamped. We sincerely apologize for any inconvenience you may have encountered during the process.
We understand the urgency of your issue regarding importing past orders, and we want to assure you that our support team responded within 5 hours of the ticket's creation. We had made multiple attempts to reach out to you for further assistance and resolution on your ticket. However, it appears that our communication may not have reached you successfully.
We truly value your business and want to ensure that we address your concerns promptly. If you are still experiencing difficulties or require further assistance, please let us know, and we will prioritize your case to provide a swift resolution.
Your satisfaction is our top priority, please don't hesitate to reach out to us, and we will do our best to assist you promptly.
Thank you for your patience and the opportunity to support you.