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Great app and great customer support. Highly recommended. The only improvement suggestion is that the app open in a frame on Shopify rather than taking the whole tab which requires opening, and logging in to, Shopify in a new tab.
Hello there,
Thank you for your review and feedback, we really appreciate it!
Our app will only open in the whole tab for the first time upon logging into our dashboard in the frame, and thereafter our app will open and display in a frame in the Shopify platform.
To better understand your experience, our team has reached out to you via email.
Looking forward to your reply 🙂
The app to unleash the SEO potential of reviews on product pages of my tea store www.todotea.com.
The email automation allows me to proactively reach out to my customers right after recent purchases to capture reviews at the right time.
Remember to install "Product Reviews" app first to make this work.
Check out my store to see it in action.
We're very satisfied with the Stamped.io app so far! The review request functionality alone definitely made it worth switching from the Shopify reviews app. (The migration process wasn't totally seamless, but the support team was very helpful when we had questions!)
Hi KNM & Co.
Thank you for your review and kind words!
We are glad that you love our review request email feature :D
Stamped.io strives to help our users collect and increase their UGCs and we are so happy that our app has worked for your business!
I wanted to set up the app my self but for the first time it was hard. I sent an email, and it replies to me within 10 min he helps me so MUCH and reply so fast. best review app ever!! LETS GO
I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(
this app is amazing. i just wished that photo review is also included on free plan. overall very good
Hey there,
Thank you for your kind review!
We're glad that you're liking our app, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.
Hey there DMoose team,
I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened.
It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method.
I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again.
I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.
A equipe é super atenciosa, me deram suporte mesmo em outro idioma. Forneceram um excelente app onde me atendeu surpreendente. Excelente aplicativo, excelente atendimento. O melhor do shopify!
Hey Griseus,
Muchas gracias for the review and kind words, we're glad to be of help!
We love that we can connect with our users all around the world and we're glad that you're loving Stamped.io!
Thank you again and we hope that you'll have a great time collecting reviews with us!
I have never seen customer service this fast, responsive, and flexible. Tommy and his team are there to support your business no matter the size or request. I have 3 different sites on stamped, ranging drastically in size of business and we get treated with the same level of amazing service from each.
Thank you. Customisable, simple, affordable, helpful - everything I needed. Would recommend to others.
Hey Natural Benefit,
Thank you for your kind review, we're loving the adjectives :D
We're really heartened by your compliments and we hope that you'll have a wonderful time collecting reviews with Stamped.io!