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I installed this app to enable sending review emails to customers but the app is so confusing and hard to understand.
Hello Bodies and Botanics,
Thank you for your review and feedback!
We do have several onboarding resources available that can assist you with setting up the dashboard and widgets, which include a dashboard guide when the app is first installed. Here are our getting started documentation for Shopify users:
https://help.stamped.io/article/4-getting-started---shopify
https://help.stamped.io/article/142-main-reviews-widget---installation-setup
Our representative have also reached out to you to assist with any issues you may be facing with the setup :)
Haven't tried it yet but can't wait to try out
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
The Starter is advertised for $9, but after installing the app the real price is $15 per month. Get your * together, what a waste of time after spending lots of time researching the apps and costs!
Hello there,
Thank you for your feedback!
The starter plan is actually a new plan that you can find on the page here:
https://go.stamped.io/v3/#/onboarding
It's $9/month and comes with tons of features :)
Please let us know at hello@stamped.io if you need any assistance!
My website have a black background, the widget does not integrate to it and there is not customization at all.
Hello S3ART Store,
Thank you for your review and feedback.
Stamped.io's review widget does integrate with themes with black background. It will require a set of CSS codes to change the colors of certain elements on the review widget.
We would recommend reaching out to our support team, and we will gladly assist you with the setup :)
Like it now and will back to review again later.I will give details once it works nice for my store.
*Long Honest Review, hope it helps. I've been using LOOX and Yotpo in the past. LOOX was good as it's extremely user friendly. Yotpo had super fast service. I only installed this as I recently installed the rewards and thought having both from the same company would be easier. For the amount of users this has I'm surprised how slow the service is. The app isnt user friendly and not straight forward. I'll see how it goes during this trial period. I had CSA reply to this review faster than my issue is to be solved. The CSA comes across as a little rude. Negative feedback is a chance for business's to adapt and grow in areas that might be lacking (ie response times/service) . My feedback is an honest experience and first impression of Stamped.io. CSA's should work to provide a solution instead of a defense to such feedback. Update!
There are some features on the PAID plan that are not available in Australia and many other countries so read the fine print. Other platforms such as smile or yotpo have added on extra features to secure your business, with Stamped that's not the case it's more of a too bad for you situation. I've spent weeks back and forth trying to get it set up like Loox/Yotpo so I will see how it goes however so far I would suggest going with Loox or Yotpo.
Junk app. Did not appear on my installed apps list, didn't work and I'm not even sure this app was uninstalled properly. Install and beware!
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Hey there,
Thank you for your feedback :)
If you have any queries or concern, please do not hesitate to reach out to our support team via hello@stamped.io, we're available 24/7 for assistance!
it seems okay but doesn't seem functional with Shopify PAID THEMES which is unfortunate .... waiting for support
Hello there,
Thank you for your feedback.
Our app's widget is definitely functional with paid themes, and our tech team has reached out to you via hello@stamped.io to assist you with the installation right away :)
We look forward to welcoming you to Stamped.io!