Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 91 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
Bearbeitet am 16. Oktober 2019

The traduction for Spanish is very bad. Please fix it because is an ungly error. All the others things are good

Colours FV
Kolumbien
Mehr als ein jahr mit der App
Stamped.io hat geantwortet 17. Oktober 2019

Hi there,

Thank you for your review and feedback!

For translations, we can provide any updates required, our support team is on hand to assist with any language translation needed.

Kindly reach out to us via hello@stamped.io and we'll assist you swiftly.

Thank you!

4. Oktober 2017

Can't recommend this one. Keeps sending out emails to old orders. Even those that have already posted a review. Leaves a bad taste in our customer's mouths.

Therefore, we have deleted it.

1000 Jewels Llc
Vereinigte Staaten
Mehr als ein jahr mit der App
Bearbeitet am 15. Juni 2022

The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.

W I S H™ Skin Health
Vereinigte Staaten
Etwa ein jahr mit der App
15. September 2017

I am having many problems with this app. Just now after contacting you and telling about the problems I have, I decided to follow with one of your solutions but it didn't work.
I excluded a product from reviews and resend a review to a customer so the customer can write a review of the other products in her order, but when I hit resend and preview, the same donation product appeared in the request.
Also, we are missing a couple of reviews. I clicked on the email sent but the review does not appear in shopify admin.

Stcolettashops
Vereinigte Staaten
11 monate mit der App
17. März 2018

Loads super slow on my page. Thinking of removing it from my store.

Dolly Lana
Vereinigte Staaten
11 monate mit der App
5. Oktober 2023

This app really sucks, I've had much better luck with Fera reviews. The integration is sloppy and not streamlined like Fera, and the support is straight up BAD. Support only answers tickets via email, which take 12-24 hours per response. It takes them 4+ emails just to understand the problem, so don't expect to have issues solved within at least 4 days. I am currently on the free plan so maybe that's why they're so bad, but nonetheless it does NOT make me want to continue to work with them and use the paid version. I will probably be uninstalling if my problem is not fixed after the last email I just sent them.

Deos
Vereinigte Staaten
14 tage mit der App
Stamped.io hat geantwortet 11. Oktober 2023

Hello Deos team,

We sincerely apologize for any inconvenience you've experienced with our app. We always strive to provide a seamless and user-friendly experience.

We understand that you initially faced challenges with widget installation, but we were committed to helping you get it up and running.

Our team's primary communication channel is email-based support, and we aim to respond within 12-24 hours. We apologize if this didn't meet your expectations. We've been working to offer live chat support to enhance the experience, and we look forward to offering it more broadly in the future.

Regarding the specific issue you reported, it did take a bit of back-and-forth to understand and address the problem. We appreciate your patience during this process.

If you have any more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience.

Your partners in success,
All of us at Stamped

Bearbeitet am 11. Oktober 2018

Apparently this app sends out review requests to your customers as soon as you install it and set it up. Before you're even ready for it.

I already had another review app installed and only installed this one to check out its features. But It sent out all these review requests to my customers without me even knowing and I only found out after I uninstalled it, and started receiving ratings from customers.

So I re-installed it to check the history, and guess what, as soon as I re-installed, the app started sending out review emails AGAIN by default. I didn't even ask for it to send. It just went ahead and sent on its own without me even touching anything.

Definitely not the most user-friendly and intuitive app. Could not even find an option somewhere for me to pause or stop the emails. I could only select everything in the queue and archive them (even then I'm not sure if that's the right way to do it).

Blissful Maternity
Australien
4 monate mit der App
25. Januar 2018

this app is very hard to set up on my website

Danta Herbs
Indien
3 monate mit der App
8. August 2022

Poor support. Lots of bugs. Been waiting for two months for them to fix the issues, paid full price. Strange that they never thought to do something to retain me, after all they sell a retention product? :o

I-CLIPisrael
Vereinigte Staaten
3 monate mit der App
10. Dezember 2019

Missed opportunities.

We've been using Judge.me on our other sites & decided to try try this app based on the good reviews. Unfortunantley, the app did not deliver for us. For whatever reason, some emails were not sent to the customers- even the ones in the queue.

I'm sure customer service would have helped us (they responded quickly on a different question during set-up) but we didn't bother contacting them this time around because we got turned off by having a basic function not work on the onset.

Thank you for the free trial, & more power to the developers, but for now we're shifting back to Judge.me. Cheers!

Teas and Tisanes Australia
Australien
2 monate mit der App
Stamped.io hat geantwortet 10. Dezember 2019

Thank you for your feedback!

We checked your account and found that the emails were not added to the review requests queue as the orders are not updated as "Fulfilled" on Shopify.

Unlike other apps, Stamped.io would only be sending the customers a review requests email upon order fulfillment, this ensures that customers aren't receiving the review request emails earlier than they would be.

If you're keen on giving Stamped.io another go, our support team is always here to help you set this up properly and guide you through the settings.

Cheers :)