Stamped.io Bewertungen un UGC , 6.302 Rezensionen

It's a great app with some awesome features but if you want to use anything other than the very basics, you're going to have to pay and the pricing is a bit steep ($100/mo for widget 2.0 and the useful features). Just about everything they advertise in the app description is something you need to pay for.

Support is also extremely basic. They will reply to your e-mails but usually, when you need help with CSS/JS, they just tell us that we can customize it ourselves or hire a Shopify Expert. Isn't it your job to configure your app for those utilizing it?

We use the free version but are looking for a replacement to this and the Shopify reviews app..

If you're just starting out and just have a couple of sales and want to add some trust by including reviews, you're out of luck. You can't use this app to request reviews from past customers. If you want that little feature, you have to buy the 5,000 reviews per month level plan at $29.99/month. No help at all.

Setting this thing up is not very easy. Mostly because there are a bunch of tabs that are grayed out - again, you have to buy the expensive plans - but you still have to go trough them all just in case.

No worries. For now, I'll use this free version to do the bare minimum. When my store grows a bit and I can afford it, I'll look for an app with better support and more "helpful" approach.

It took longer than expected to get up and running. Customer service was difficult to work with and we found the user interface to not be as intuitive as other platforms we have used. Just too many kinks here to really recommend. If our experience changes with time I'll update the review. But for now, we are disappointed with the switch.

The features are great. But I met the reviews request sending problem and I didn't get replied for how to solve it.

Very expensive, looks great but only 200 orders per month for £23 a month when out of those 200 only so many will leave a review is quite expensive & the next plan up is £50 a month it gets quite pricey if your a new website trying to build reviews. I wouldn't mind if you had some sort of period you could build some up & then start paying but the free plan is really only helpful if you have a very limited product range, for a bigger catalogue its expensive quite quickly.

Review layout was clear. But, a customer left reviews for 2 items. Only 1 is showing. Overly complicated process. Customer service poor. Did not understand a simple 1 sentence question. I will no longer use this app.

I've had this app for only a couple of weeks now. I decided to change the theme on my store and all of a sudden, all of my customer reviews disappeared. I reached out to the app developers for assistance and I was told I need to manually add a code to my site before my reviews would show again...I'm not good with code and the developers told me they could help me and then sent me their pricing page for assistance. Like what? Why are you charging your customers who need technical assistance with the app? This is the first time that I've had a app developer tell me that they would charge me for using their technical support. No thank you. I have found a better app for reviews that doesn't charge their customers when they need assistance. I will be uninstalling this app.

The app seems fine, but this is the only App I have ever installed that does not offer good support. There is no real time chat available. I have an urgent problem trying to get my past orders imported and I can only submit a lifeless form for help. The auto responder says "we will get back to you in 12-24 hours, but this may be longer on weekends." I may have to uninstall the app and look for something else if I can't get help quickly. Again, this is the only Shopify App I've ever installed where this has been the case.

I would have love to give this app a good review, but quite frankly I hope this review is help to improve the app. Clicking from Shopify app page, the app takes absolutely forever to load. The reviews to my customers never load, unless they click on the "Have trouble loading, click here" , which isn't helpful because their review gets erased and they have to start over on the stamped website which is so bad!!! And the app website is incredibly slow. Sadly I would delete this app in a heart beat and replace with something better if it wouldn't take my reviews on my site with it. Super disappointed, saw it on Tik Tok and had my hopes really high, but was let down. PLEASE improve this app, I know it has so much potential to be AWESOME. Update: Thank you so much for getting back to me! I am having three issues. The app loading from the Shopify store (has improved since the update). But most importantly the emails interacting with my customers. Two problems. The email isn't submitting for their mobile review (but does work on desktop but 80% of mine use their phone). And the "resend" email is not being sent to them. I followed up with two customers after the resend email label had been present in the stamped.io website, and nothing.

My biggest mistake was choosing this app. I tried to customize the reviews widget and it wouldn't change absolutely anything. But the worst part is definitely the customer service because they take 30+ hours to reply. I have used more than 8 reviews app before and I've never seen customer support taking so long to reply to a simple question