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We resolved an issue for a customer and subsequently attempted to remove their review. However, it's still visible on our page even after three days, which is impacting our business. Attempts to reach the Stamped team via the chatbot have been unproductive, leaving me frustrated by the app's slow update times and the persistence of reviews we've chosen to delete. It's disheartening, considering the years spent gathering positive feedback, to think about removing the app over this.
Hi there Perfume Shark Team,
Thank you for bringing this to our attention.
It looks like Niran from our Support team was able to help you solve this within 24hrs of your reporting it. We're happy to see this is now resolved and hope you will consider updating your review.
We appreciate your feedback, and we are committed to ensuring that your experience with Stamped.io is smooth. If you have any additional questions or need further assistance, feel free to reach out to us at support@stamped.io.
Your partners in success,
All of us at Stamped
I have been using both the Review and Loyalty apps for a few years. Whenever I have a problem or question, the Stamped crew is always quick to respond also the backend admin is very straightforward.
Recommended
Hello HD Tape Transfers team,
Thank you for being a loyal Stamped user and for your fantastic 5-star review!
We're delighted to hear that you've been enjoying both our Review and Loyalty apps. If you ever need assistance or have any questions, remember that our product support team is just a message away and always ready to assist you. We appreciate your recommendation and look forward to continuing to support your brand's success.
Your partners in success,
All of us at Stamped
I've used for more than a year now and it has been an awesome way to reach customers for reviews post purchase. The ratings/reviews show up on our Product pages. Having the automation in place has been a blessing!
Hello Kay's Currries team,
Thank you for being a valued Stamped user for over a year!
We're delighted to hear that our app has been instrumental in helping you reach customers for post-purchase reviews. Your product ratings and reviews shining on your Product pages are fantastic! Our automation is designed to make your life easier, and we're thrilled to hear it's been a success for your business.
If you ever have more feedback or need assistance, don't hesitate to reach out. We're here to support your success!
Your partners in success
All of us at Stamped
I have tried contacting support for 4 days now. The stars are not displaying on my shopify site and I've made no changes.
Very very very poor customer service. I will be switching to Klaviyo immediately for this reason.
Hello Pseudo Force team,
We're genuinely sorry to hear about the difficulties you've encountered, and we sincerely apologize for any inconvenience. We value your feedback and want to resolve this with you.
We've been diligently monitoring our support channels, and it appears that our responses have been sent. However, it seems there may be an issue with receiving our replies on your end. We recommend checking your email settings and folders, including spam or junk folders, to ensure our responses aren't being filtered out.
We understand your frustration and would like to assist you promptly. Please double-check your email settings, and if you still haven't received our previous responses, reach out to us again on ticket #154018. Our team is here to help resolve the issue with the stars not displaying on your Shopify site.
We appreciate your patience and the opportunity to assist you further. If you decide to stay with us or if you ever have questions in the future, we're committed to providing the support you need.
Your partners in success,
All of us at Stamped
Great app, great customer support. We get most customers thanks to customer reviews from Stamped.io. We have been using Stamped.io for years. We also managed the migration from another platform to Shopify with the help of Stamped Support. They offer a lot of features. The reviews are verified and tracable according to EU legislation.
Hello Nikko B team,
Thank you so much for your fantastic review and for being a valued member of the Stamped.io community for years! We're thrilled to know that our app has played a significant role in driving customer engagement and helping you attract more customers through genuine reviews.
It's also great to hear that our support team was able to assist you during your migration to Shopify. We strive to offer a seamless experience and provide the necessary features to make your transition as smooth as possible.
We take compliance seriously, and we're glad our reviews align with EU legislation, providing you with verified and traceable content.
As you continue your journey with Stamped.io, don't forget to explore our Stamped Loyalty app, which can further enhance your customer loyalty and retention strategies. If you ever need assistance or have more ideas to explore, please feel free to reach out.
Thank you again for your support, and here's to many more successful years ahead!
Your partners in success,
All of us at Stamped
UPDATE: Customer service contacted me and was able to fix the issue I was having in a very timely manner. Thanks guys, I really appreciate it and you've made my life much easier.
We used to be able to scroll through reviews, which made it super easy to view and manage all of our reviews and somehow that is no longer possible. It makes it extremely difficult to manage anything and makes me very frustrated as we have a lot of reviews to manage and scrolling up and down the main page is so time consuming. Support said they would consider my request to implement a scroll bar but it was there before, so why get rid of it if it makes our lives easier?
Hello Reyn Spooner team,
Thank you for taking the time to share your feedback with us. We apologize for any frustration you've experienced.
We understand how important it is for you to efficiently manage your reviews, and we appreciate your patience as we work on enhancing the user experience. We see that you've already been in touch with Joel from our team, who has submitted a feature request on your behalf for the scrolling feature.
Your insights are crucial to our ongoing improvements, and we want to assure you that your request has been duly noted and is being evaluated by our development team. While we can't guarantee an immediate timeline for this specific feature's return, please know that we're actively considering your input.
In the meantime, if there's anything else we can assist you with or if you have further suggestions, please feel free to reach out to our support team. We value your business and aim to provide solutions that cater to your needs.
Thank you for your understanding, and we look forward to continuously improving your experience with Stamped.
Your partners in success,
All of us at Stamped
Really love this app! In conjunction with the Rewards, it's been great to finally be able to gather reviews and thank customers for taking the time to do so. I recently upgraded my theme and couldn't find how to add the reviews back to individual products and the support team got back to me so quickly. It's been such a user friendly app to get installed and adjust to my needs. Thank you!
Hello Sketchy Notions team,
We're thrilled to learn that you're loving our app, especially how it complements your business with both Reviews and Loyalty! Thank you for your kind words about our user-friendly approach.
We're delighted that our support team could promptly assist you in adding the reviews back to individual products after your theme upgrade. Providing efficient solutions is at the core of our commitment to our merchants.
We genuinely appreciate your ongoing support and trust in Stamped. If there's ever anything else we can do for you or if you have any ideas for further enhancing your customer engagement, don't hesitate to reach out.
Keep up the excellent work, and we'll be here cheering you on!
Yours in partnership,
All of us at Stamped
First time using this. It's made the experience seamless! I was struggling with some stuff at first but their support team was able to help me within a day. Highly recommend for those who just want something simple. It does require integration but nothing someone who doesn't code cant handle. Thank you, guys!
Hi there Root Quencher team,
Thank you for your fantastic review! We're delighted to hear that Stamped has made your first-time experience seamless and enjoyable.
Our support team is always ready to assist and ensure that you have a smooth journey with our app. We're thrilled that they could promptly help you with any struggles you encountered.
As you continue to benefit from our app, we'd like to introduce you to our Loyalty app as well. Loyalty allows you to incentivize repeat purchases and foster customer loyalty by rewarding your customers for their engagement. It's a simple yet powerful tool to enhance customer retention and boost your business.
We're committed to making our app accessible and user-friendly, even for those without coding experience. We're here to support you every step of the way, ensuring that you can make the most of Stamped and Loyalty.
Thank you for choosing Stamped, and we look forward to continuing to serve you!
Absolutely fantastic customer service, paired with a phenomenal app! We were using Stamped previously, but when the Shopify free reviews app was discontinued, we switched that side over to Stamped as well.
The guides for transferring over worked seamlessly, and support was incredibly helpful in helping us get everything working!
Updated in 2024 July:
Stamped changed its billing policy to a tiered one based on number of orders per month. We import all our orders from another platform into Shopify. These orders do not have email addresses and yet are counted towards the monthly order limit.
2020:
I used this app to collect more user generated content e.g. photos, use cases for our products and also to display reviews based on product groups instead of individual products.
Support was responsive and effective in helping us resolve issues encountered during set-up e.g. custom fonts, custom forms. Working great now. Thanks Alyssa!
