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I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(
I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.
Hey there DMoose team,
I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened.
It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method.
I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again.
I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.
A equipe é super atenciosa, me deram suporte mesmo em outro idioma. Forneceram um excelente app onde me atendeu surpreendente. Excelente aplicativo, excelente atendimento. O melhor do shopify!
Hey Griseus,
Muchas gracias for the review and kind words, we're glad to be of help!
We love that we can connect with our users all around the world and we're glad that you're loving Stamped.io!
Thank you again and we hope that you'll have a great time collecting reviews with us!
I have never seen customer service this fast, responsive, and flexible. Tommy and his team are there to support your business no matter the size or request. I have 3 different sites on stamped, ranging drastically in size of business and we get treated with the same level of amazing service from each.
Amazing app, amazing customer service!! Very pleased with the app and would definitely recommend.
Thank you. Customisable, simple, affordable, helpful - everything I needed. Would recommend to others.
Hey Natural Benefit,
Thank you for your kind review, we're loving the adjectives :D
We're really heartened by your compliments and we hope that you'll have a wonderful time collecting reviews with Stamped.io!
My company www.procloudsvapor.com uses this app and in our opinion it's okay.
I added this app to my site so that customers can leave product reviews. I'm really happy with how easy its been and the clean crisp layout. I had some questions and they replied right away, definitely worth using.
Love the app! Easy to use and the Customer service is great as well!! They were able to fix my issue within a few hours!
The customer service has been fantastic. Responses to my requests and solutions to my problems in less than an hour. Tons of customization that is pretty straight forward, and for the prize its hard to see a better alternative!
Hey Stitchy Fish,
Thank you for your review and kind words :)
We're glad to hear that there is no better app than Stamped.io for you, and we're glad that our support team and customizable setup has been hassle-free and great!
We hope that you'll continue to have a great time collecting UGCs with us, and thank you for your support!