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Nice support by Andrea
Hello eternal duo team,
Thank you for sharing your positive experience with a 5-star review!
We're thrilled to hear that Andrea provided you with superb support. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Your partners in success,
All of us at Stamped
I have installed and used this app on 2 stores so far. The Stamped tech support is excellent and the app integrates easily with most of our other apps. Highly recommend!
Decided to launch our site with Stamped handling our reviews. Really easy integration, previous review importing, and great and relatively quick support when we had a troubleshooting issue. Looks to grow well in terms of feature set as your business grows. Really impressed.
We found out the widget has not been allowing customers to submit reviews over the last few weeks. We have reached out a couple of time and have not heard back. I would not recommend.
Hi there BackPacker's Pantry team,
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We're sorry to hear that you've been facing issues with the widget and that you haven't received our responses to your tickets.
Upon researching your case, it appears that there might have been a communication issue that prevented our responses from reaching you. We truly regret any frustration this may have caused.
To address this matter promptly, I've reached out to you separately to ensure that you receive the help you need to resolve the widget problem. Our support team is dedicated to providing quick and effective assistance, and we want to ensure that your concerns are addressed in a timely manner.
We're committed to providing a seamless experience for all our users, and your feedback is crucial to our ongoing improvement. Please know that we take your feedback seriously, and we'll work diligently to resolve the widget issue and provide you with the support you deserve.
If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with Stamped is nothing short of exceptional.
Thank you for bringing this to our attention, and we're looking forward to resolving the matter to your satisfaction.
This app has a lot of features and customization options! And the customer support team is great, they were very prompt to help us with the questions and requests that we had.
FIVE STARS I am thrilled that I made the switch to Stamped.io from Yotpo. I made the switch less than a month ago and already have 4 times the reviews, wonderful reviews too! Their customer service is amazing, super helpful with questions I've had. I could not be happier that I made the switch!!! Thank you for a great app and wonderful service!
Hey Prayerful Planner,
Thank you for your kind review :)
We're glad that you've found Stamped.io to be a better fit for your store, it's great that you're seeing higher conversions with us!
We really appreciate your kind compliments of our support team, and we hope that you'll enjoy using Stamped.io for the gathering of your UGCs :)
The guys at stamped.io are fantastic, they imported the .csv file for me and everything is working perfectly! Very happy with how the app works
Inactive support, Apps don't work as advertised, support doesn't acknowledge problem and thus doesn't solve, however they advise to you switch to a plan with higher monthly fee if we want to use bug free APP, fyi, we already already on a paid plan !!
Hello Saraf Furniture,
Thank you for your feedback.
Our support team aims to reply all queries within 12 hours for all users.
We are sorry to hear about the misunderstanding for the issue you were facing, and we will definitely want to get this sorted out to ensure that the app works optimally for all our users.
Our support team will be reaching out to you to provide a resolution for the issue you were facing :)
I haven't fully tested this app yet but it looks promising so far. It has alot more options and layouts than any other apps I have used so far
It's ok, just a bit expensive for what it actually does, every step up you take costs a lot more and it doesn't really push a lot to generate sales or proof beyond the basic. Reply: Thanks I think the bitter taste came when I planned out my perfect plan, but then when all the historical orders were imported I quickly ran out of Quota, so had to upgrade to the next plan to send out reviews, that wasn't clear in the media, the app is good though!
Hello there,
Thank you for your review and feedback!
Stamped.io does have multiple value-added features for every step in the pricing plan, and our plans are competitively priced compared to the rest of the review apps in the app store.
Our team has reached out to provide assistance with the setup, and ensure that you are getting the most out of your existing plan with us :)