Stamped.io Reseñas y UGC , 6.319 reseñas
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Slow support and no urgency to fix issues, it's also pretty expensive at scale - more so than others.
It simply stopped sending emails completely and when asked to fix it, nothing has been done - it's been two weeks with no solution from their side so I'm paying for an app that isn't doing it's sole job... sending out review emails... UPDATE: DESPITE THE REPLY FROM STAMPED - OVER A MONTH HAS GONE PAST WITH NO RESOLUTION. IT IS QUITE SIMPLY THE WORST CUSTOMER EXPERIENCE I HAVE HAD IN 10 YEARS OF ECOMMERCE
Hi Wild Dose team,
It seems as if your ticket was related to a wider known issue our developers have been working on and have now pushed a solution for!
I see also that your open ticket contains a number of unrelated issues all of which I see Elvis has been in touch with you on consistently to ensure you are well looked after.
My sincere apologies for the spat of issues you were facing, though I do hope we've been able to work together to resolve these over the past several days.
Please let us know if there is anything more we can do to change your experience with Stamped. We are here for our merchants and always look for ways to improve that support.
All the best,
Customer support team is excellent and helped so much getting things up and running. Very happy with things so far using Stamped.
Hey Bailey Nelson,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
This app is great for reviews! It's pricing is reasonable and it's function is excellent. The real winner on this app for me is that it emails the customers and asks for a review, in my experience you will almost never get reviews if you don't do this, but it's also very time consuming to do manually. I also loved that this app was able to easily import my reviews from a different review app so I didn't lose those older reviews.
The app is very good. It delivers what it promises. The customer service is exceptional. We have been liaising with Judy and she was very patient and prompt. Highly recommended!
Hello FIfth Origins!
Thank you for your review and kind words :)
We're glad that to hear that you're loving our app, and we appreciate your kind compliments of our support staff.
We hope that you'll have a great time with Stamped.io collecting UGCs for your store :)
Great app! A must have for stores looking to get more reviews on their products. Reviews add credibility, and this app gets you reviews!
I sell vintage which is why I chose to install the Stamped.io Reviews app on my site rather than the more basic Product Reviews app. I wanted the ability to display my customer reviews as a group (as opposed to on a product page) because my items are all one-of-a-kind . The user documentation provided is good so I was able to get 90% of the way through by myself before I encountered an issue re: the photos uploading that required me to contact the support team directly. I am pleased to report they resolved everything very quickly, on a weekend no less! The functionality provided by the app is excellent and the support is even better. Color me a happy Stamped.io client.
Linda Shore
Selective Salvage
What I enjoyed:
1. The support: the support is simply phenomenal. They do a great job helping you with your request. I was really satisfied with the level of care I received. I think customer support is super important because when adding a new app there are often times a learning curve. The supporting staff makes that learning curve easier to climb.
2. The instagram curation and check-out micro-reviews are huge for our store because right away we were able to gather user generated contents since we have a crowd on Instagram.
What I did not enjoy:
It's not necessarily what I did not enjoy, but rather what could be improved.
1. It will be helpful to have a video conference / training session from the support team. It will speed up the onboard process since sometimes issues are just easier to express over video or screen share.
2. I think the layout builder could be a little better or have more feature. For instance, the reward reply email didn't have the option to add in the company address. I contacted the support team to put it in. To me it's important because every email should comply with CAN-SPAM Law.
3. Having a UI where user can input their own pre-header would be nice since those things can improve open rate.
Again, these are features that are nice to have since they are available in Klaviyo (we use Klaviyo as our ESP), but from development point maybe it's difficult? Overall it's still an easy5 stars because I respect companies that devote their time in their customer support. Lots of softwares and tools now can do the same thing, but when it comes down to it, who can provide the best support is the difference maker to me.
Hey Gooby,
Thank you for your review and kind words!
Our support team is heartened to hear that we have made your journey with us at Stamped.io much easier :)
We do hear your feedback as well, and will forward it to our tech team for their consideration.
Thank you so much for your continued support!
Lack of explanation as to what I am doing, and why. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Great app, works beautifully. Customer support was just incredible and went above and beyond what they had to with their assistance. We at groundz.com give you guys 6 stars!
Takes very long time to load. Feature not many. Hard to get a review from customers. Not recommended.
Hello Watch Empires,
Thank you for your review and feedback!
Stamped's dashboard is being continuously optimized by our engineering team, and has been tested to work well across all major browsers.
Also there is a suite of revenue-generating features comparable with our competitors out in the market, some of which will require a paid plan. Our review request email is also optimized to provide the best possible conversion rate for our users, by making sure that the in-email form works in most email clients, which is the main feature that boosts conversion rate, compared to the traditional review link that most other app uses.
Please do reach out to us at hello@stamped.io should you have any further questions, or require any assistance with the setup. We are always available to help! :)