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Support was killer! They worked with me the first day with emails going back and forth to make sure I was doing everything correctly!
Too early to give 5 stars (one week using app) but so far so good. Customer service has been great, prompt and productive. Was able to reach out to previous customers who placed orders and received 16 reviews in one night. If things continue like this I'd give it 5 stars.
Hey there,
Thank you for your kind review and for installing our app, we're glad you're liking it!
Our support team is always happy to be of assistance to our users, and yes, the importing of history orders is definitely a great way to kickstart your review collection!
We're looking forward to hearing your updated review of Stamped.io and we hope that you'll enjoy utilizing our app :)
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Hey PROMISE LIGHTS,
Thank you for your review, we're glad to hear that :)
We hope that you'll enjoy collecting reviews with Stamped.io!
Working great so far, easy and customizable. The interface took me a minute to figure out but now it's easy. Looks good on my store webpage. And it allowed me to send it to past purchases which I was looking for.
Amazing app! Easy to set up and even easier to maneuver. I would highly recommend this app to any online store :)
So far so good! Stamped helped me get reviews from my former customers by emailing them a branded email and their customer service is great. The platform is really customizable too and easy to use. Some trouble importing from excel but they helped with that.
Hello there,
Thank you for your review and kind words!
We're glad to hear that Stamped.io is helping to gather reviews easily from your past customers for your store, we hope that you'll love Stamped.io even more when you see how easy it is to request and collect reviews with us!
We hear your feedback regarding our reviews import process as well.
As we know how precious the reviews are to our users, the import format has to be stringent to ensure that the data is well transferred and displayed accordingly.
We will take this back to see how we can further improve on the process for our users.
Thank you :)
Great customer service, got back to me within literally minutes and fixed everything we needed #recommended
very nice product and high quality thanks
My biggest mistake was choosing this app. I tried to customize the reviews widget and it wouldn't change absolutely anything. But the worst part is definitely the customer service because they take 30+ hours to reply. I have used more than 8 reviews app before and I've never seen customer support taking so long to reply to a simple question
Hey there Bentior team,
Our small team works hard to ensure our merchants feel supported. I am sorry that this was not your experience.
We keep tickets assigned to one support rep at a time to ensure continuity and ensure quality. This can mean a longer time between replies when the support rep handling your case signs out for the day.
Should you ever decide to give us another try, we'll do everything in our power to make sure you get faster responses by allowing your tickets to float unassigned so the next online agent can assist.
Thanks again for your feedback
This is the 4th Shopify store I've built using Stamped.io and the app is always getting better. Service is second to none, when needed, I would highly recommend this reviews app to any agency or store owner.