Stamped.io Avis et UGC

Too expensive, pricing is almost insulting. You offer a wide array of services but some of us just want a nice rating integration, no need to charge us thousands of dollars for all the other features that we will not use

My experience with Support has been zero. They reply with template responses. Forget trying to reach them on the phone. They charge premium prices and do not offer phone support.

Since I upgraded my plan to business, the SEO snippets were gone. I have to wait another week or two in order for Google to regenerate them on Google search. This is unacceptable. I feel like I am paying more for a downgrade. They should have prevented this from happening in the first place.

I am giving this 2 stars for the following reasons
1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to ...

When you use the free plan, this app can send a review request one year after purchase which made some of our clients confused. There is no point sending automatic emails so long after and there should be away to define that it won't be done automatically.

The support staff answered a technical question lickety-split!! Fixed the issue in less than 10 minutes. If the rest of the integration and usage goes this well - I have no reason to give less than the stars I have...

UPDATE - 9/18/2023
It appears that my initial review requires revision.

A week before this update, the connectivity between Meta and Stamped was somehow damaged. I opened a ticket ...

Product support non-existent. I edited the thank you page, but it keeps using the standard response. Asked for support 3x - no response at all.

Main issue is with their server. When we send review requests at 5pm and they don't actually send until 2am (with no visibility on when they will be sent), it defeats the purpose of being able to manually control what time your reviews are sent.

They have come back to say that "server volumes" caused the delay, but unfortunately the impact to our response rate has been material.

I cannot rate the is app 5 star because the lack of support make it difficult for me explore the features and to confirm the app works with our website theme. I sent the developer a request 4 days ago and the only help with 1 part. I am still waiting for them to respond to my second query, which is to help with the badges not showing on the collection. Their support needs a big development.

The traduction for Spanish is very bad. Please fix it because is an ungly error. All the others things are good