Avis (6 414)
Affiner
-
Par note
Great app. It needs some improvement as right now your review asks me to enter minimum 100 characters or i cant leave a review. Some people might want to say less.
Main issue is with their server. When we send review requests at 5pm and they don't actually send until 2am (with no visibility on when they will be sent), it defeats the purpose of being able to manually control what time your reviews are sent.
They have come back to say that "server volumes" caused the delay, but unfortunately the impact to our response rate has been material.
I just download this app, cant wait to see the results. So far it was easy to install and I like what I'm seeing.
Hello C.Fab,
Thank you for your review, we hope that Stamped.io works well for your store, and please feel free to approach our support team should you require any assistance with the setup!
We had some issues in the beginning but the the support team was very helpful and could fix every problem at hand. Overall we are happy with the app.
Hi aphrodite-shop,
Thank you for your review and kind words!
We are glad to hear that you like our app, our support team is happy to have been of help to you!
Stamped.io is dedicated to helping our users collect UGCs for their business, we hope that you'll continue to find Stamped.io to be a great asset to your business!
We are using Stamped.io with other shops and their support across the board is excellent. They are very reactive to all our requests and the platform provides all the needed functionality to grow your reviews.
Best review app out there. Fair pricing, amazing product and great support team. I use this separately on two different companies of mine for years and we've seen a huge payoff in terms of conversion rates, social proof and even a lift in SEO with rich snippets. Adding user generated content to your site is a must and if you're on the fence look no further this is what you need.
Hey Adventure Cafe,
Thank you for your review and kind words!
We're glad that you're loving our app and support, your compliments truly make our day!
It's awesome to hear the results you've achieved with us and we appreciate your continued support :)
Hi there,
I am getting charged since March for 6 non existent Shops.
I sent few email about cancelation and about getting my money back (20.7 x 6 March, 20.7 x 6 April, 20.7 x 6 May = 372,7 $ in total) but no answer so far.
Hi there Delumani team,
It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team!
You should be hearing back from us soon and I apologize if you have been unable to see our responses? Please check your spam/social inboxes to make sure they haven't been missed.
I've gone ahead and created a separate ticket with you to make sure you have everything you need here :)
Support has been very responsive and helpful from the beginning. Excellent team to work with!
Hey Elizabeth Mott,
Thank you for your review and kind compliments to our support team, it's really heartening :)
We hope that you'll have a great time collecting UGCs with us here at Stamped.io!
Rapid response with complete solution to an issue we encountered. Impressive experience all the way around.
SCAM COMPANY! I tried to cancel with no response, keep being charged every month! STAY AWAY! Wasted hundreds of dollars for nothing.
Hello HearMode,
Thank you for your feedback, we are sorry to hear that you have experienced a billing issue with our app.
We have checked our inbox and there are no queries received from your registered address, or emails mentioning your store. Our representative will be reaching out to you to resolve the issue.