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The reps have been tremendous help. The app is working great so far, and we are getting lots of reviews. My only suggestion would be to have an initial onboarding call with your new customers to go over set up and answer any question they may have, as the initial process can be a little intimidating until you get it figured out. Thanks.
Hello ShredFin,
Thank you for your review and feedback!
We are sorry to hear about your frustration in setting up our reviews app for your store. Stamped.io currently only provides email support, but our team is always available should you require any form of assistance with setup.
Our support provides a 12-hour guarantee in replying to all queries regardless of the level of plan, and most queries will be attended to within the first few hours. We can definitely do better and improve on the level of support provided for our users.
As for any clarification that you require regarding our wide range of features and settings, we do have a comprehensive knowledge base with the details documented: https://help.stamped.io/
Our team will be reaching out to you as well to provide assistance with any further setup required to get the app going for your store :)
Great app, thank you. Installation and customisation are very easy. We love the interface as well.
100% recommended.
This app is phenomenal. We wasted about a month with Yotpo and we weren't getting the support we needed. We found Stamped.io through a podcast and made the switch. They happily installed the program into our theme and helped us set everything up. What took us a month with Yotpo, took only 1 day with Stamped.io. The email support was very fast with their responses (like 5 minute response time) and very friendly. Highly recommend this app if you want excellent customer service and a great product.
Great app! It has all the features that we needed, easy to setuo and customize. Had a few questions and the support was very fast.
Hey EcofiltroMX,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
icant seem to proceed with installation until I write a review - so good job for a great app
Stamped.io is simply the best review and loyalty app available. My only complaint is that I didn't switch from Yotpo sooner.
I'm just getting started with Stamped.io, and the support has been outstanding. Any questions get a very quick response. They are a very helpful team. I look forward to working and growing with them!
Great app! It helps other customers make their purchasing decisions when choosing products. Just wish you could upload photos with reviews.
Hello there,
Thank you for your review and kind words!
We do support upload of photos with reviews, which is a popular feature amongst our users and will require a paid plan.
You can head over to our pricing plan page under settings > plans for more information :)
Although there were some communication issues and different consultants attending to the same issue, we eventually still managed to resolve the issue.
Really well designed app! I am only using the free plan, had some problems in the way the reviews showed and the customer service was incredible, so helpful and kind. I'll most likely upgrade to a plan in the near future.
Hello Ingrid,
Thank you for review and we hope that you will continue to explore the value-added features that Stamped.io has to offer for your store!