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Love this app, does what it says. Which the plans were a little more reasonable though. Some functions require big plans.
The free plan works really well for what I need it for and the couple of issues I had setting it up were resolved quickly by support. Definitely better than the apps I was using before
I love how the customer doesn't have to navigate away from their mail inbox to create the review - makes it easy for them!
Great customer support so far. The customization is quite easy to do, even for non developers. I'm looking forward to seeing results and sales conversions through this... let's see!
Update: I finally got ahold of the correct person and they were able to get my issue resolved within a few hours. The issue turned out to not be a problem with my (product_id) data but a cache issue with their servers. Thank you very much for stepping in and figuring out what the real issue was and getting it resolved. You provided great customer service.
I've used this app for a while and the support used to be really good. I've had a issue for a week were reviews imported just don't show up on the product and if I search for the product_id I can't fined them. I've been emailing back and forth with support and they won't really look into the issue. just telling me that the reviews have been synced or sending me a document telling me how to reassign reviews to other products. The support for this app used to be great but once it starts taking over a week to get help its not use-full anymore.
Hello there,
Thank you for your feedback!
Our team will be getting in touch with you shortly to rectify the issue you are facing with your reviews.
We realized that the reviews you've imported had incorrect product data (product_id), and hence the product isn't attached to the correct Products.
The issue has been resolved for ya as per our latest email to you :)
Our support team is always dedicated towards helping our users, and we will take your feedback seriously and check on our processes to manage our support more effectively :)
Thank you!
The app works great, and I've really been enjoying how everything is working. However, I can't do a 5-star review because, sadly, the customer support, although able to reply fast and nicely, was not as helpful as one would hope in this day and age. I had a question to which they replied very fast and nicely but neglected to say that solve was not available for all plans. That lack of vital information would've saved me time preparing every step the customer service advised, as it would've saved them (Stamped.io) time in back and forward with emails trying to understand why it wasn't working until it was pointed out it was not for all plans. That was my experience; you may have a different one, still, that says nothing about the app itself, which has been working great so far. 5 stars on the app, 3 on the customer service.
love this app, great support chat but only downside is it is not compatible with the variant app I am using. other than that love the look & feel + features of it.
per ora mi sembra buona, il piano gratuito. or lo provo e poi modifichero se necessario la recensione
Hey there,
Thank you for your kind review :)
Actually, the review submission section is skippable, if you do not wish to submit a review.
We hope that you'll have a great time collecting UGCs with Stamped.io!
This app is not bad, however, it is riddled with WAY too many options and is unorganized (not great UI). The help button from within the app does not work. It is also annoying to see UPGRADE all the time, everywhere. Would prefer something much more minimalistic and straightforward, not needing to hunt around everywhere for a million options. UPDATE: Pretty good support from Arjun, decided to upgrade this review.
Hi Gabi + Skin team,
Thank you for your valuable feedback on your experience with Stamped. We appreciate your review and understand your concerns regarding the number of options and the organization of the user interface. We take feedback like yours seriously, and we consider it as valuable input for future improvements.
We want to assure you that we are actively working on addressing these concerns and are treating them as feature requests. Our aim is to streamline the app's interface, making it more minimalistic and straightforward, while still providing the necessary functionality to meet our users' needs. We appreciate your patience as we continue to make enhancements to improve the overall user experience.
We apologize for the issue you encountered with the help button within the app. Rest assured, we have resolved this issue, and you should now be able to access help and support seamlessly from within the app.
Regarding the frequent display of upgrade prompts, we understand your frustration, and we are actively optimizing the frequency to provide a better balance and a less intrusive experience for our users.
We're glad to hear that you received good support from Arjun, and we appreciate your decision to upgrade your review. If you have any further suggestions or feedback, please don't hesitate to reach out. Your input is valuable to us as we continue to enhance and improve the app.
Thank you for your continued support and for choosing Stamped.
So far so good. Lots of options and extra functionality that allows you to make the most of your reviews. Great work - keep it up!