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Stamped is really excellent and have responsive support. However, we just found out we have been paying for a service that is not fit for our purpose because all our products are free to download (we are a publisher).
So, Stamped is great unless your products:
a) have a price of $0.00
b) have negative inventory
So, for the reason that we have just found out a + b after using Stamped for years, we're giving it a low rating. I doubt they will refund us, but they should really let users know that this is the case before signing up.
We only found out after persisting with multiple emails to support.
Repeated Issues with Importing Reviews from AliExpress to Stamped.io and Unresolved Problems.
I've been using the Stamped.io app for my Shopify store for some time now, and while the app has some useful features, my overall experience has been frustratingly negative.
The primary issue I've encountered is with the API integration, specifically when trying to import reviews from AliExpress and dealing with very slow customer support response and resolution. Every time I attempt this, I receive an error message stating that no HTTP resource was found to match the request URI. Despite attempting to resolve the issue with customer support assistance, the problem remains unresolved.
I've reached out to Stamped.io support multiple times about this issue, but unfortunately, the problem persists. It's disappointing to see that this critical functionality is consistently unreliable. The lack of resolution and the repeated nature of this issue have made it difficult to trust the app's reliability.
While the app has potential and offers good features when it works, the repeated technical issues and lack of effective support have been a significant drawback. I hope that Stamped.io can address these issues promptly and improve their support response to provide a better user experience.
The system stopped working completely and we've had to manually input points for customers. Customers were leaving reviews and the reviews weren't being registered. Customers weren't getting their points. We've been having this issue for almost 2 months now and the fix is taking too long. Their app takes way too long to load. Talking 2-5 minutes of sitting waiting for the screen to load.
Hello GOLF Partner team,
We're genuinely sorry for the frustration you've experienced. This isn't the experience we aim to provide, and we sincerely apologize for the inconvenience.
We understand the impact this has had on your operations, and we're actively working on resolving these issues swiftly. Our team is focused on rectifying these problems to ensure your system operates seamlessly as intended.
We'd like to engage with you directly to address these concerns comprehensively and ensure a prompt resolution. Your feedback is crucial, and we're committed to making things right.
Please reach out to us at your earliest convenience, and we'll prioritize addressing these issues promptly to improve your experience.
Your partners in success,
All of us at Stamped
I do not recommend. Complicated UI which sends me all over the place. Slows my website down with excessive javascript. Takes a while to load and save when trying to make changes. UX is dated (review requests etc).
Hello REEN Jiu Jistsu Team,
We regret to hear about the challenges you've encountered while using our platform. We value your feedback and apologize for any inconvenience caused by the complexities of our user interface and the impact on your website's performance.
We're committed to ensuring a smoother experience for our users and are actively optimizing our platform to improve loading times and streamline the process of making changes. In the meantime, please reach out to our support team for assistance. We haven't seen any recent support tickets with you, and we'd love the chance to help you out!
Your insights regarding the user experience, particularly with review requests, are appreciated and will be considered as we continue to refine and update our features. We understand the importance of a modern and efficient interface and are dedicated to making improvements in this regard.
Thank you for sharing your experience. If you have any specific suggestions or further feedback, please feel free to reach out. We're here to assist and improve your experience.
Your partners in success,
All of us at Stamped.
Some great functionality offered, and it's great when it actually does what it says it will do. But good grief it's painful getting there. Some of the advertised functionality doesn't actually work. Some only works with impractical work arounds. And the UX of the app isn't great. It's the most buggy app I've ever used on Shopify. Plus customer service for anything other than basic stuff is incredibly slow. First responders answer quickly on the helpchat, but then pass you through to a second tier that responds via email and then things get mired down, often to a standstill. And if your issue it too difficult they just quietly abandon it.
Hello Rainbow Stores team,
We appreciate your feedback and understand your frustration with your recent experiences using our product. We sincerely apologize for any inconvenience you've encountered.
We want to assure you that we take your feedback seriously and are committed to addressing the issues you've raised. Our product support team has taken note of your concerns regarding functionality, UX, and responsiveness.
While we work to continuously improve our app's performance, we're also focusing on enhancing the user experience and making it more seamless. We understand that you've faced difficulties with certain features, and we're actively working to rectify any bugs or impractical workarounds.
Regarding our customer service, your feedback about the speed of responses is appreciated. We're in the process of expanding our support capabilities, and we acknowledge that you've experienced some delays. We're committed to streamlining our support process and ensuring that all inquiries are resolved promptly.
Please rest assured that we do not abandon any issues. In some cases, when challenges are exceptionally complex, they may take a bit longer to resolve. However, we're devoted to finding solutions to any difficulties you encounter and providing you with the level of support you deserve.
Once again, thank you for sharing your concerns with us. We are dedicated to making your experience with our product as smooth and efficient as possible.
If you have any specific issues you'd like to discuss or require further assistance, please don't hesitate to reach out to us at support@stamped.io. We're here to help.
Your partners in success,
All of us at Stamped
This app really sucks, I've had much better luck with Fera reviews. The integration is sloppy and not streamlined like Fera, and the support is straight up BAD. Support only answers tickets via email, which take 12-24 hours per response. It takes them 4+ emails just to understand the problem, so don't expect to have issues solved within at least 4 days. I am currently on the free plan so maybe that's why they're so bad, but nonetheless it does NOT make me want to continue to work with them and use the paid version. I will probably be uninstalling if my problem is not fixed after the last email I just sent them.
Hello Deos team,
We sincerely apologize for any inconvenience you've experienced with our app. We always strive to provide a seamless and user-friendly experience.
We understand that you initially faced challenges with widget installation, but we were committed to helping you get it up and running.
Our team's primary communication channel is email-based support, and we aim to respond within 12-24 hours. We apologize if this didn't meet your expectations. We've been working to offer live chat support to enhance the experience, and we look forward to offering it more broadly in the future.
Regarding the specific issue you reported, it did take a bit of back-and-forth to understand and address the problem. We appreciate your patience during this process.
If you have any more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience.
Your partners in success,
All of us at Stamped
The reviews did not display properly at first, now it is causing pages with broken javascript, reaching out the support although responded quickly at first, still no solution yet
Hello Vshine Silkand Shine team,
We're truly sorry for the trouble you've faced with the reviews display issue. It's concerning that this hasn't been resolved yet.
Our team is dedicated to addressing this promptly to ensure your pages function smoothly without any broken elements. I have reassigned your open case to an agent in your timezone for faster response times.
We truly value your patience and commitment to resolving this matter. Please continue engaging with our support, and we'll strive to ensure a swift and effective resolution.
Thank you for your understanding as we work diligently to improve your experience.
Your partners in success,
All of us at Stamped
I've used your app for years ignoring some glitches, some delays coz i just needed an app to collect reviews and show them. I would have paid for a plan if your prices didn't increase so steeply after 50 reviews collected. $23 for the next tier is not worth it for all the glitches and bugs. Someone submitted a review on 24 Jan and till 26 Jan it wasn't showing on my website. Why then would I opt to upgrade to such a high amt of money? Its gone from good to worse and it doesn't make sense to continue or upgrade.
2023 Update: Stamped used to have great support. They have completely dropped the ball now. I've been dealing with a simple issue for 2 months now and explained it to three separate people and have been passed to a different person every time to start the process over again. There is no communication between different departments. It seems like they have outsourced support but I don't know for sure. The prices have also increased dramatically over the past 2 years while service has decreased. Unless you need NPS reviews there is a much better alternative out there that gives you waaaaaay better value for money now. You can Judge my opinion for yourself.
Easy to use however I got really frustrated as I couldn't find how I could test to ensure it is working!