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Stamped is really excellent and have responsive support. However, we just found out we have been paying for a service that is not fit for our purpose because all our products are free to download (we are a publisher).
So, Stamped is great unless your products:
a) have a price of $0.00
b) have negative inventory
So, for the reason that we have just found out a + b after using Stamped for years, we're giving it a low rating. I doubt they will refund us, but they should really let users know that this is the case before signing up.
We only found out after persisting with multiple emails to support.
Our experience was mediocre. The app has some glitches. The way it tallied our customer orders was inaccurate. When we upgraded to their "Business" plan, a couple of the included options were not functioning. And the reviews in the carousel were poorly formatted / looked wonky. Reached out to support, and they were slow to respond. For the price of this app we expected more. We uninstalled Stamped and moved on to a more polished review platform.
Repeated Issues with Importing Reviews from AliExpress to Stamped.io and Unresolved Problems.
I've been using the Stamped.io app for my Shopify store for some time now, and while the app has some useful features, my overall experience has been frustratingly negative.
The primary issue I've encountered is with the API integration, specifically when trying to import reviews from AliExpress and dealing with very slow customer support response and resolution. Every time I attempt this, I receive an error message stating that no HTTP resource was found to match the request URI. Despite attempting to resolve the issue with customer support assistance, the problem remains unresolved.
I've reached out to Stamped.io support multiple times about this issue, but unfortunately, the problem persists. It's disappointing to see that this critical functionality is consistently unreliable. The lack of resolution and the repeated nature of this issue have made it difficult to trust the app's reliability.
While the app has potential and offers good features when it works, the repeated technical issues and lack of effective support have been a significant drawback. I hope that Stamped.io can address these issues promptly and improve their support response to provide a better user experience.
The system stopped working completely and we've had to manually input points for customers. Customers were leaving reviews and the reviews weren't being registered. Customers weren't getting their points. We've been having this issue for almost 2 months now and the fix is taking too long. Their app takes way too long to load. Talking 2-5 minutes of sitting waiting for the screen to load.
Hello GOLF Partner team,
We're genuinely sorry for the frustration you've experienced. This isn't the experience we aim to provide, and we sincerely apologize for the inconvenience.
We understand the impact this has had on your operations, and we're actively working on resolving these issues swiftly. Our team is focused on rectifying these problems to ensure your system operates seamlessly as intended.
We'd like to engage with you directly to address these concerns comprehensively and ensure a prompt resolution. Your feedback is crucial, and we're committed to making things right.
Please reach out to us at your earliest convenience, and we'll prioritize addressing these issues promptly to improve your experience.
Your partners in success,
All of us at Stamped
The reviews did not display properly at first, now it is causing pages with broken javascript, reaching out the support although responded quickly at first, still no solution yet
Hello Vshine Silkand Shine team,
We're truly sorry for the trouble you've faced with the reviews display issue. It's concerning that this hasn't been resolved yet.
Our team is dedicated to addressing this promptly to ensure your pages function smoothly without any broken elements. I have reassigned your open case to an agent in your timezone for faster response times.
We truly value your patience and commitment to resolving this matter. Please continue engaging with our support, and we'll strive to ensure a swift and effective resolution.
Thank you for your understanding as we work diligently to improve your experience.
Your partners in success,
All of us at Stamped
2023 Update: Stamped used to have great support. They have completely dropped the ball now. I've been dealing with a simple issue for 2 months now and explained it to three separate people and have been passed to a different person every time to start the process over again. There is no communication between different departments. It seems like they have outsourced support but I don't know for sure. The prices have also increased dramatically over the past 2 years while service has decreased. Unless you need NPS reviews there is a much better alternative out there that gives you waaaaaay better value for money now. You can Judge my opinion for yourself.
I've used your app for years ignoring some glitches, some delays coz i just needed an app to collect reviews and show them. I would have paid for a plan if your prices didn't increase so steeply after 50 reviews collected. $23 for the next tier is not worth it for all the glitches and bugs. Someone submitted a review on 24 Jan and till 26 Jan it wasn't showing on my website. Why then would I opt to upgrade to such a high amt of money? Its gone from good to worse and it doesn't make sense to continue or upgrade.
Easy to use however I got really frustrated as I couldn't find how I could test to ensure it is working!
Edit:
it seems the quality has decreased over the last year or so. While the support is still decent and the folks there are willing to help, the app and widgets are just so terribly slow and buggy. They often don't load at all or only after waiting for more than 10 to 15 seconds (which is waaaay too long in this day and age)
The backend is the same; it's just slow and clunky. Please fix the speed and the bugs or I'll be forced to move to a different app.
Original review:
Excellent App, 5 stars. I asked if they could remove the empty stars if a product didn't have any reviews yet. They responded within an hour and fixed it the same day.. Absolutely great support! I'm really happy I found you guys, keep it up!
Hey Teddy and Wool,
Thank you for your review and kind words!
We're glad to help you with your queries, thank you for the kind compliments, it's incredibly heartening :)
We hope that you'll have a great time collecting reviews with Stamped.io!
We started with the free plan and then upgraded. Overall, it works very well and can be adapted to any language. Nice app!
Update: When covid struck and we lost all our revenue overnight due to inability to ship, they wouldn't let us pause subscription and preserve data (like all other apps). They said asked us not to and they promised to apply a credit instead but actually charged us at the end of the month. Thinking only of themselves.
Hello there,
Thank you for your review and feedback.
We do apologize for your experience, please be assured that we have full intentions to assist you through this trying period due to Co-vid 19, as we have done so for many of our other users.
We noticed that the initial ticket requesting for the credit had been sidelined into a technical support ticket, and therefore the credit had been omitted.
Our team has received your follow-up email regarding this matter and we've have made the arrangements to have the amount refunded back to you.
We will follow up on your concerns via email to ensure that you receive all the help you need.
Thank you.