리뷰 (6,430)

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2020년 3월 13일

ive been trying to get in touch with them with a billing issue and have had no luck. So now im losing money because i cant get my store back online until my billing issue is cleared up.

The Red Dirt Gypsy
미국
앱 사용 기간 22일
답글 Stamped.io개 2020년 3월 13일

Hello there,

Thank you for your feedback.

We received an email from Shopify support relating to your question about your subscription on the trial Business plan and this is definitely not related to your store being offline.
We will be reaching out to you just-incase and we will be sure to check with Shopify guru about this as well.

2022년 2월 1일

Very bad app. Half of the time it does not work. Support chats with you after like 24 hours. Just install something else

Goldyzone.de
불가리아
앱 사용 기간 20일
답글 Stamped.io개 2022년 2월 9일

Hello Goldyzone.de,

Thank you for your review and feedback.

We are sorry to hear about your experience with Stamped.io. Our support team is available 24/7 via email and will be able to assist with any difficulties you are facing with the setup :)

2022년 6월 16일

I downloaded the app 2 weeks ago and it has been the most painful and excruciating experience to date with building our Shopify store. It was impossible to import reviews without their manual help. I am unable to customize anything. Choosing a specific layout for the reviews gives us product pages with different review layouts (some are in columns, some masonary) making our product page look messy and unprofessional. Cannot change font colors, style etc. It's been over a week I have been asking for help and following up and my concerns have still not been addressed. I get vague responses that they will look into it and then crickets. Looking for another app now.

EcoLeo
미국
앱 사용 기간 18일
답글 Stamped.io개 2022년 6월 16일

Hi EcoLeo team!

My apologies for the experience here as you have been waiting in our escalated process for some of the issues you reported.

The caching issue affecting your account has been cleared and the customizations you make should save now!

Some of our troubleshooting has been delayed by the reviews being removed before we could address the issue, and there were some permissions required as well which contributed to the additional back and forth.

I've reached out directly on your open ticket with some additional answers to your queries that I hope help provide some support. Please let us know if there is anything else we can do to turn your experience around!

2020년 3월 10일

Don't be fooled! Even though it clearly shows above that the business level has it, it does NOT have Google Shopping Reviews -- you will need to pay for enterprise for this feature. Customer service was lacking as I was trying to find out why imported reviews were not linking to the product pages they said they fixed it but it was not fixed. Communication basically stopped -- I assume another time zone but they are not on top of it like other apps.

GriffonCo 3D Printed Miniatures & Gifts
미국
앱 사용 기간 15일
답글 Stamped.io개 2020년 3월 10일

Hi there,

Our apologies for your frustration.

Stamped.io provides a 12hr guarantee reply to queries, and you'll see that we are one of the quickest support for review apps.
We are actively reaching out to you to assist with the Google Shopping feature with our sales team.
Regarding the imported reviews, we've confirmed that they are imported correctly, and you'll see them showing up well once we get the widgets installed on your product pages with the needed access.

We look forward to assisting you to get the set-up done :)

2021년 3월 28일

Very poor experience. The widget breakes page code & can't be removed properly (though I uninstalled it, some pieces of it are still active on my pages). Never got answers from the support when I reached out for help when I used it & now their request system seems to be broken so it's impossible to reach out to them. Also, the subscription fee is way above market average. I strongly advise to user another tool than this one.

El Dorado Aroma
프랑스
앱 사용 기간 15일
답글 Stamped.io개 2021년 3월 28일

Hello El Dorado Aroma,

Thank you for your review and feedback.

Our support team have reached out to your via a phone call and emails, but it seems that there was no one picked up the phone, and there was no replies to the emails we have sent out.

Stamped.io's widget has been tested to work well on most Shopify codes and will not break any pages, we have also noted that our support team have assisted you with the setup few weeks ago without any reply after the installation was completed.

Regarding Stamped.io's pricing plan, we are definitely comparable to other review apps in terms of feature set for the price point.

Our support team will continue reaching out to you, to discuss further on any assistance required for the widget setup, as well as a suitable plan for your store :)

2023년 9월 7일

I couldn't import reviews properly and immediately uninstalled the app. I've since requested customer support (mainly "James") to cancel my plan and issue a full refund but they keep avoiding the request.

Eventually I was billed the full amount in my monthly Shopify billing and this has yet to be resolved.

This is the only app where I've had so much trouble getting a refund. I'd avoid this app and look for something else.

Spirigem
영국
앱 사용 기간 12일
답글 Stamped.io개 2023년 9월 11일

Hello Spirigem team,

We appreciate your response, and we'd like to clarify our efforts to assist you. Our team has been working diligently to guide you through the cancellation process, which involves a simple three-question form. However, we haven't received a response from you or received the completed form, making it challenging for us to proceed with the cancellation and refund.

To ensure we can promptly resolve your concerns, we kindly request that you fill out the mandatory cancellation form that we've previously provided. This will allow us to process your request accurately and efficiently. If you encounter any difficulties or have questions about the form, please reach out to us, and we'll be more than happy to provide guidance and support.

We understand your frustration, and we want to assure you that our team is committed to resolving this matter as quickly as possible. Your satisfaction is essential to us, and we look forward to assisting you further once we receive the completed form.

Thank you for your cooperation.

Your partners in success,
All of us at Stamped

2018년 6월 11일

They say they allow video reviews, yeah after you install the free version you need to upgrade to the next plan just to have ANY options... Then when you pay $29 you find out that if you want video reviews you need to pay $199 a month. What a joke. I've ran hundreds of reviews with loox on my other sites and have had great results, I should have stayed with them. Deleting this app and going back to loox. Call me when all your features are $50 or less a month

Amrap Tactical
미국
앱 사용 기간 12일
답글 Stamped.io개 2020년 7월 13일

Hello Amrap Tactical,

We are sorry to hear about the frustration you had. Stamped.io is transparent in our pricing and plan, you can view this via our app page and dashboard section.
Our subscription pricing plan scales according to the available features and number of orders, this is so that we can provide more value to larger Enterprise business with higher order volumes as well. This is also commonly done for all other Reviews app. Stamped.io also provides more features compared to other review apps including Loox.

We hope that you'll reconsider Stamped.io again in the future.

2022년 12월 22일

Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.

Holiday Bottle
영국
앱 사용 기간 12일
답글 Stamped.io개 2022년 12월 22일

Hey there Holiday Bottle team,

I'm sorry to see you've had this experience.

The basic plan is a great place for new and small businesses to start with; it comes with all the standard features of our product that let you collect and display reviews. It is true that higher plans have additional features which may be what your business is looking for.

I have located your support request and it looks like you submitted using our old support email hello@stamped.io please note we are now using support@stamped.io for all support requests.

I have flagged your request and one of our product support reps should be in touch soon to help you out.

If there is anything we can do to help you succeed please let us know!

2022년 9월 28일

I have been trying to use this app for over a week now. I can not add any rules to start the Loyalty Program. I have sent numerous emails and keep getting 'this is an ongoing issue and our engineers are working on it'. Are there any other apps suggested because I'm completely frustrated with Stamped!!!

The Leaf Society
미국
앱 사용 기간 9일
답글 Stamped.io개 2022년 9월 29일

Hey there Leaf Society,

I'm sorry to hear about your recent experience with our Loyalty product. It looks like you encountered a known bug that his since been resolved!

Allie has your support ticket well in hand, and it looks like the two of you have been working together well. I am happy to see you are remaining with us :)

We will do everything in our power to keep you running, please let us know if there's anything more we can do.

2018년 6월 1일

This app is so FRUSTRATING! Everything I try and click on says I need to upgrade my account and the only plan worth upgrading to is $69.00 a month.

Be sure to check out the pricing "details" located below where it says that the price is $0.00 a month. in very small print. Usually, they will have custom or something similar listed for pricing, instead of advertising that the app is free then makes you go to a completely separate page to view their pricing!

NOT WORTH IT IN MY OPINION!

Starving Jewelers
미국
앱 사용 기간 8일
답글 Stamped.io개 2020년 7월 14일

Hello Starving Jewelers,

Thank you for your feedback.

Stamped.io has come up with a list of updated pricing plan, which is competitive with other review apps in the market, and contains a wide range of features that fits the needs of businesses at every stage of its growth.

Every of our plans are value for money, and it starts from as low as $15/month. We are totally transparent with our pricing and there's no hidden charge involved.

We hope you will reconsider Stamped.io once again in the future :)