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I installed this because it looked like the best replacement for YOTPO. This Widget 2.0 has the look and feel that I was searching for. However, it was only after spending a few hours setting things up that I realized that their Widget 2.0 is only available in the Enterprise package ($99). Bait and switch tactics are a no go for me guys.
Hello Barba Brada,
Thank you for your feedback.
Our main review widget is available to all users including the free plan, and we do assist with installation should you be having any issues with setting it up after going through our detailed guide.
We hope you will consider using Stamped.io again, as we are definitely priced competitively and provide more value-added features compared to other review apps in the market :)
left its code on my site even after I removed the app - importing reviews is a nightmare - the date format just doesnt work!
Hi there,
Thank you for your feedback!
Currently all review apps adds codes automatically to the theme when going through the auto-installation. This helps with ensuring that you don’t need to install the widgets manually and making this easy to get started (:
For Stamped, there’s only a single line of codes that are added to the “product.liquid” file, or simply email our support team at hello@stamped.io and we can assists with the removal (:
As for importing of reviews, all you need is to format the dates to yyyy-mm-dd format.
We’ll also reach out to you via email to extend our help!
(:
TERRIBLE, TERRIBLE LACK OF FAQ INFO
THE ONLY APP THAT DOES NOT HAVE ANY (ANY!!!) TUTORIALS FOR ITS FUNCTIONS.
This may be a great app, but their FAQ pages suck sooooo much. Take a look at how they describe how to import reviews:
"If your previous review provider is not mentioned, here's how you can prepare the CSV file and have your reviews imported to our app.
Download CSV File
Fill in the details of the reviews"
THAT"S FUCKIN IT!
In this CSV there are 12 columns and NO explanation given how to complete them properly.
This is only one example.
GUYS, SUCK IT UP AND WRITE DETAILED STEP-BY-STEP GUIDES FOR ALL STUFF
Hello Alzurius Store,
Thank you for your feedback regarding our documentations.
Our team has been constantly improving the knowledge base and keeping it up-to-date for our users. A full detailed breakdown of the requirements for the import file has been included as well.
We hope you will consider using Stamped.io once again :)
It doesn't work. Client-side has lots of AJAX errors with their IIS server. Other plugins recommended.
Hello there,
Thank you for your review :)
We checked and you have our app installed, but there aren't any errors on your site.
I believe this might be a mistake?
We'll reach out to you separately via email as well!
Thank you :)
Removed the app after 1 hour......
You need to be an engineer to use this app. I could not understand a single thing I have to do and there are no instructions, no help, no tutorial.
I am sorry for the developer that spent a lot of time to add many tools and options in the app but there is wayyy too much stuff and it makes the app impossible to understand and use it.
Hello Azzaluna,
Thank you for your review and feedback.
We are sorry to hear about your initial experience with Stamped.io's dashboard. Our app does come with a comprehensive onboarding guide when the app is first installed, as well as a robust help center with complete information on each of the available features: https://help.stamped.io
Should you require any further assistance, our support team is available 24/7 via email at hello@stamped.io :)
After 30 minutes: 1) No free trial 2) Too complicated to install. I was not able to install anything. Nothing happens on my site 4) Tutorials and explanation are not so good
Please refund my order
Thank you for your feedback.
We do actually provide free trial which you can easily sign up on our Dashboard:
https://go.stamped.io/v3/#/onboarding
As for installation, there's actually a one-click "Install" button available in the settings and it does all the heavy-lifting for ya, so there's no manual coding required :)
Also your account was on the free plan, there wasn't any charges made.
Our support team will reach out to you directly to assists further.
Thank you!
I am trying to get some help. I will revise this review after I am able to obtain some assistance with the app. Thanks
Hello Benda CPR Services Miwaukee,
Thank you for your review and feedback.
Our support team has been attempting to get in touch with you via email as soon as we received the review.
Please let us know in the email reply should you require any assistance with the setup :)
No cargaba las reseñas
My website have a black background, the widget does not integrate to it and there is not customization at all.
Hello S3ART Store,
Thank you for your review and feedback.
Stamped.io's review widget does integrate with themes with black background. It will require a set of CSS codes to change the colors of certain elements on the review widget.
We would recommend reaching out to our support team, and we will gladly assist you with the setup :)
*Long Honest Review, hope it helps. I've been using LOOX and Yotpo in the past. LOOX was good as it's extremely user friendly. Yotpo had super fast service. I only installed this as I recently installed the rewards and thought having both from the same company would be easier. For the amount of users this has I'm surprised how slow the service is. The app isnt user friendly and not straight forward. I'll see how it goes during this trial period. I had CSA reply to this review faster than my issue is to be solved. The CSA comes across as a little rude. Negative feedback is a chance for business's to adapt and grow in areas that might be lacking (ie response times/service) . My feedback is an honest experience and first impression of Stamped.io. CSA's should work to provide a solution instead of a defense to such feedback. Update!
There are some features on the PAID plan that are not available in Australia and many other countries so read the fine print. Other platforms such as smile or yotpo have added on extra features to secure your business, with Stamped that's not the case it's more of a too bad for you situation. I've spent weeks back and forth trying to get it set up like Loox/Yotpo so I will see how it goes however so far I would suggest going with Loox or Yotpo.