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Good app! We had a few issues with importing reviews from our old website but we were able to get them resolved. Support is very helpful. We wanted the placement of our reviews moved to a new location on our website and they could do that for us in a timely manner. We are now just waiting on orders to come in so we can send review requests.
Hi Waveband Communications!
Thank you for your positive review of Stamped! We're glad to hear that you find our app good and that we were able to assist you with resolving the issues you encountered while importing reviews from your old website. Our support team is dedicated to providing helpful assistance, and we're delighted that we could address your concerns.
We're also pleased to know that we were able to move the placement of your reviews to a new location on your website in a timely manner. We understand the importance of customization to meet your specific needs, and we're here to ensure that Stamped aligns seamlessly with your brand and website.
We appreciate your patience as you await orders to come in so that you can start sending review requests. If you have any further questions or need assistance during this process, please don't hesitate to reach out. We're here to support you and help you maximize the benefits of using Stamped.
Thank you for choosing Stamped, and we look forward to your continued success.
Werkt goed, wordt goed geholpen, dus goede service!
Nogmaals erg bedankt.
Mooie opstap als je wilt groeien.
Been using the app for more than a year and meets my needs so far. Customer support has been very helpful as well. All in all, happy with the app and service
While the app does a fair job (quite often it is slow, does not load correctly on mobile, and fails to load CSS on the plans page), the pricing and the sales team are the worst.
Customers (or new potential customers) should be aware that similar apps charge 1/4 of the annual price of Stamped for even better features.
We find it disgusting that the only way to access the Google Shopping Reviews feature is to pay 1400$/year - when other apps offer that for 19$ a month.
Having mentioned that to the sales team, they offered a ridiculous discount with a rude reply inviting us to use another "low-cost app" if we were not happy with their offer.
For instance, we are thrilled to switch reviews provider (after 2 years) and invite savvy customers to do the same - maybe Stamped will start to appreciate their customer reviews more.
With any new product, there are necessary installation issues. the rep assigned to me was Arjun, and he helped us work through 5+ fixes to get our website completely up and running in only a few days. Highly recommend Stamped, the team and app are great.
I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.
Hey there DMoose team,
I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened.
It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method.
I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again.
I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.
After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!
Hi there XBODY team,
We're sorry to see you go, and I can see that we are working with you now to ensure the widgets are properly removed.
We've recently moved to a new support ticketing software to avoid these issues in the future and we have adjusted our team's schedules in order to provide more comprehensive coverage over weekends and holidays.
The recent surge in request volume has certainly been a challenge, but we're growing our small team in the new year to ensure our merchants get the support they need.
Thanks for your understanding.
Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed.
Long story:
After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch!
We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews.
Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions.
For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.
Hi there Roterunner team,
I am terribly sorry to see this has been your experience.
Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend.
I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again.
I see we are working with you to remove the widgets now and I do hope we can see you again in the future.
So glad we found this app. The customer service is always very helpful even when we have a lot of requests :) Special thanks to Marcel and Kaushik.
Great app and easy to install with wonderful customer service! I had an issue with not seeing the star ratings on product pages since changing my store theme. Arjun was so helpful and even had a video tutorial on how to place the widget on the page. Thank you again!
