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Helped me set up on our theme same day I installed the app. Love this level of service - no hiccups, easy, fast, exactly as expected.
Their system is VERY buggy. Support is not good either. I have been. using them for 2 years and it has been buddy from the start. Now, it is taking 20-60 seconds for the reviews to load on the site and it is tanking our conversions. Very disappointed.
Excellent product. Excellent service.
I guess like many apps, by design, it's probably a better app if you pay for it. I have a small store and rarely generate more than 50 review requests. However, I constantly have the "reached your limit" warning show up and it doesn't reset with the arrival of each new month. I went over in October (so they stopped sending them out). No reset, nothing sent in November or December. Finally contacted them in January and they did a manual reset. Fine, except I didn't get any credit for the two months that weren't sent. So all those backed up requests were sent and I was instantly over for January....and now seeing the same warning for February. Oh well, you get what you pay for I guess. Otherwise, decent app so I'm giving it 3.
I added this app because I wanted an easy way to create a review option for my customers. The process was much easier than others I've tried. So far so good. I will update after receiving my first review. Thanks.
Hey there,
Thank you for your kind review and for choosing our app, we're glad that you found the set-up process easy :)
We hope that you'll enjoy collecting reviews with Stamped.io :)
Great service! love About Vintage
Just wanted to say that Stamped has the BEST CUSTOMER SUPPORT TEAM!!! A shoutout to Arjun, Joel, and Andrea for the SUPERB service!!! But most especially, thank you to Arjun for going ABOVE AND BEYOND! As a context, we now use Stamped for our website's reviews. We needed to transfer some reviews from the previous app we used to Stamped and encountered some issues. Their team helped us throughout the process!! From uploading the file to fixing the errors in the file to tweaking some code on our website to fix the review counts! I love how SUPPORTIVE and PROACTIVE they were. We just upgraded to business plan and we know we are in good hands. Thanks team!
Hello Nutratology team,
We couldn't be happier to receive your outstanding 5-star review! Thank you for your kind words.
Arjun, Joel, Andrea, and the entire customer support team at Stamped truly appreciate your shoutout. We're delighted to hear that they provided you with superb service, and Arjun went above and beyond to assist you.
Transferring reviews from a previous app can sometimes come with its own set of challenges, but we're glad our team was able to help you navigate through this process. If you ever need further support or have more reviews to transfer, we're here for you.
Your trust in us motivates us to continue providing top-notch service. If you have any more feedback or questions, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you for being a valued part of our community, and we look forward to assisting you further.
Your partners in success,
All of us at Stamped
Stamped is easy to use and the support is extremely helpful, friendly, and responsive. They made setting up both the Reviews and Loyalty programs a breeze.
The interface is lacking and left me confused on a few occasions. However, the customer support is top notch and with their help I am happy with the product. However, I wish it was easier to further customize the branding of emails.
Great app, worth every penny. They offer a wide range of features that others charge an arm and a leg for and are super willing to help - very responsive.