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Missed opportunities.
We've been using Judge.me on our other sites & decided to try try this app based on the good reviews. Unfortunantley, the app did not deliver for us. For whatever reason, some emails were not sent to the customers- even the ones in the queue.
I'm sure customer service would have helped us (they responded quickly on a different question during set-up) but we didn't bother contacting them this time around because we got turned off by having a basic function not work on the onset.
Thank you for the free trial, & more power to the developers, but for now we're shifting back to Judge.me. Cheers!
Thank you for your feedback!
We checked your account and found that the emails were not added to the review requests queue as the orders are not updated as "Fulfilled" on Shopify.
Unlike other apps, Stamped.io would only be sending the customers a review requests email upon order fulfillment, this ensures that customers aren't receiving the review request emails earlier than they would be.
If you're keen on giving Stamped.io another go, our support team is always here to help you set this up properly and guide you through the settings.
Cheers :)
Not able to login in, even after getting password from them. App is useless
This app is overall excellent and the support is good too. We did kick the tyres on a number of Shopify review apps but stamped.io appears to get consistently good client feedback. Although the features are generally good across the back-end dashboard, I would have to say its really surprising and disappointing that the ability to filter and manage review requests is so limiting. Its crazy for example that we cannot filter sent review requests by those opened versus unopened versus reviewed.
I tried out all possible review apps and I have to definitely say that this is the best one. It offers the best features on the free plan and it even allows to add photos as admin. the support is very fast and always friendly. Our website will use this review system for life now!
I really like this app, and it truely helps us to do some business, and it can attract many customers to write some reviews.
Hey Towamall,
Thank you for your kind review!
We're glad that you're loving our app and hope that you'll have a great time with Stamped.io while generating reviews for your store :)
App is great, does all the things I need. But what's really awesome is the best support team ever! :)
it's cool, does the simple task that I need. once I decide on purchasing a plan to be able to use all the features, I'm sure the app is really nice.
Hello Bold Addictions,
Thank you for your review and feedback.
We hope the app adds value to your store through the simple yet comprehensive features!
Our support team is available 24/7 via email should you require any assistance with the setup: hello@stamped.io :)
Fantastic Customer Service!! Have a question? Reach out and, in my case, within less than 30 minutes I had an answer or a developer helped with my ask. Cannot recommend enough!!
Hello Ayou Jewelry,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
Tried at least 5 different apps. Love Stamped.io product and customization. Bonus, amazing customer support.
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