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I would have love to give this app a good review, but quite frankly I hope this review is help to improve the app. Clicking from Shopify app page, the app takes absolutely forever to load. The reviews to my customers never load, unless they click on the "Have trouble loading, click here" , which isn't helpful because their review gets erased and they have to start over on the stamped website which is so bad!!! And the app website is incredibly slow. Sadly I would delete this app in a heart beat and replace with something better if it wouldn't take my reviews on my site with it. Super disappointed, saw it on Tik Tok and had my hopes really high, but was let down. PLEASE improve this app, I know it has so much potential to be AWESOME. Update: Thank you so much for getting back to me! I am having three issues. The app loading from the Shopify store (has improved since the update). But most importantly the emails interacting with my customers. Two problems. The email isn't submitting for their mobile review (but does work on desktop but 80% of mine use their phone). And the "resend" email is not being sent to them. I followed up with two customers after the resend email label had been present in the stamped.io website, and nothing.
Hello Catie's Miniatures,
Thank you for your feedback, and we are sorry to hear about the issue you are facing with our app's dashboard.
Our engineers are doing extensive testing and have confirmed that the dashboard is loading well across various devices and browsers, this is most likely a browser cache issue.
Our support team will be reaching out to you to assist with troubleshooting the issue and ensure that you're able to log into the dashboard as intended :)
Update: Our support team have tried reaching out to you via a phone call, but it seems that the number is not in use. We have sent you an email to follow-up on the issue. Hope to hear from you soon.
I have been trying to use this app for over a week now. I can not add any rules to start the Loyalty Program. I have sent numerous emails and keep getting 'this is an ongoing issue and our engineers are working on it'. Are there any other apps suggested because I'm completely frustrated with Stamped!!!
Hey there Leaf Society,
I'm sorry to hear about your recent experience with our Loyalty product. It looks like you encountered a known bug that his since been resolved!
Allie has your support ticket well in hand, and it looks like the two of you have been working together well. I am happy to see you are remaining with us :)
We will do everything in our power to keep you running, please let us know if there's anything more we can do.
So far so good - this seems like a great feature so far. The app. dev. do their best at helping out. I wish I could call however. It can be a little frustrating not being able to call but most apps are like that.
A user friendly app with easy to follow tutorials and quick response emails if you need additional support.
This app is so FRUSTRATING! Everything I try and click on says I need to upgrade my account and the only plan worth upgrading to is $69.00 a month.
Be sure to check out the pricing "details" located below where it says that the price is $0.00 a month. in very small print. Usually, they will have custom or something similar listed for pricing, instead of advertising that the app is free then makes you go to a completely separate page to view their pricing!
NOT WORTH IT IN MY OPINION!
Hello Starving Jewelers,
Thank you for your feedback.
Stamped.io has come up with a list of updated pricing plan, which is competitive with other review apps in the market, and contains a wide range of features that fits the needs of businesses at every stage of its growth.
Every of our plans are value for money, and it starts from as low as $15/month. We are totally transparent with our pricing and there's no hidden charge involved.
We hope you will reconsider Stamped.io once again in the future :)
I like this app. I feel like there are a few technical issues with loading, layout and functionality. That is the only reason I didn't give it 5 stars. I would like to see more user friendly version. However, I am pleased and happy with it and the customer service is great.
Hello there,
Thank you for your kind review and feedback :)
For load time, we strictly monitor the load time of our app to ensure optimal performance and a load time of 1-2 seconds.
Regarding the queries you have regarding the layout and functions, it seems that our support team has assisted with your queries, but please do not hesitate to let us know if there is anything else we can assist with.
We hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
I took a while to set up, but it has incredible free features which are super valuable for smaller stores
Too early to give 5 stars (one week using app) but so far so good. Customer service has been great, prompt and productive. Was able to reach out to previous customers who placed orders and received 16 reviews in one night. If things continue like this I'd give it 5 stars.
Hey there,
Thank you for your kind review and for installing our app, we're glad you're liking it!
Our support team is always happy to be of assistance to our users, and yes, the importing of history orders is definitely a great way to kickstart your review collection!
We're looking forward to hearing your updated review of Stamped.io and we hope that you'll enjoy utilizing our app :)
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Hey PROMISE LIGHTS,
Thank you for your review, we're glad to hear that :)
We hope that you'll enjoy collecting reviews with Stamped.io!
Working great so far, easy and customizable. The interface took me a minute to figure out but now it's easy. Looks good on my store webpage. And it allowed me to send it to past purchases which I was looking for.