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The customer service from this app is appalling. Google reviews feature didn't work despite paying for the upgrade and attempts to get it fixed came with no effective response. Also be careful when changing up and down plans, they don't give you the remainder of your month, instead they charge you straight away, very dodgy.
Hi there Comfort Cards team,
I've reached out to you on the ticket you have open regarding Google Reviews, and we'll be upgrading you to the correct plan free of charge for the next three months!
We are always happy to adjust your invoice to account for any plan changes in the future so please don't hesitate to ask. The Google Reviews can take some initial configuration and we're already working on that with you in your ticket.
Thank you for your review as it hold us accountable to high standards we set for our support. We're expanding our team to keep up with the rising demand from our merchants. We want to ensure all of our merchants get the swift service they are accustomed to at Stamped.
I used to love Stamped.io and have been using it since last year, and the 1st time when our reviews weren't showing up, the customer service team fixed it right away and the problem didn't occur again until a few days ago. When it happened the 2nd time, I messaged customer service and they did not reply within the time frame (12 hours) that they said they would and it was reaching around 2 days so I decided to follow up again. They then replied and helped me fix it and I thought everything was good until I saw that we got new reviews and they were not showing up AGAIN. I then had to message them again and asked why this keeps happening when we saw that the reviews were automatically published, and they just said sorry for the inconvenience and they are trying to find a solution to fix the problem. We were frustrated but they did help us fix it again so I decided to still use their app since we want to be loyal to them – but then we started getting new reviews within the next day and guess what? They're not there AGAIN. I don't understand why this keeps happening and to happen THREE times in a row is just ridiculous. We are a new business with very few reviews so we're super excited every time we get new reviews just for them not to show up on our website. With this happening for the 3rd time, I no longer have the patience to keep reaching out to them because there will most likely be 4th, 5th, and 6th times. Their customer service is also no longer amazing like it used to be last year. The replies, although not rude, are also not as friendly as they used to be either. I still remember I had such a great impression with them based on their super fast and friendly response and it's the main reason why we are loyal but now my experience has changed. If you are planning on using Stamped.io, please be aware that your reviews might not show up on your site and you will potentially lose new customers who are looking to read the reviews. I will now be switching over to Judge.me review app for their FREE photo and video upload, unlimited review requests, and 24/7 customer service!
Used this app for over a year and kept trying to justify the cost but couldn't. When I ran into issues the tech support took sooooooooooooo long (over a month) and still never resolved the issue so I finally canceled my subscriptions and deleted the app! BEST decision ever
Hi there,
I understand you had issues setting up our Loyalty & Rewards app and we regret the inconvenience caused.
There must have been some misunderstanding. As discussed, kindly reinstall our app and we will do our best to set this up for you :)
We've upgraded to Business plan for $119/month, but Q&A option doesn't work correctly. Response time of Support is 2 days and more, also, they, couldn't fix anything. We've migrated to down Plan and It looks like we must ti find another APP for our needs... Ponoma team,
www.ponomasteel.com
Terrible experience with this app and its developers!
I've been having issues across all stores
First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away??
Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business.
2 weeks later they seemed to have fixed the issues but it was already too late.
Please save yourself the headache and get another app.
Hi there HeatedTek team,
I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to.
We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped!
It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests.
The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you.
Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.
I've upgraded my licence and couldn't get any of the features set up because support won't reply to me. I am paying for nothing.
Hey there Jolivur team,
I apologize for the recent experience in our support queue. We have a bit of an increased wait after a recent surge in request volume with all our new merchants.
We're expanding our team to make sure we are still able to provide the timely responses you've come to expect from Stamped.
In the meantime, I've responded to your support ticket and we should have a resolution for you today!
We appreciate your understanding and continued patience
VERY DISAPPOINTING..
Customer purchases say 5 products & submit a review. Submitted review is shown only for 1 random product. Why can't it show to all purchased products..?
We have customers who purchase in bulk (50+ products) We convince them hard to submit review & that review is shown to only one product. Not acceptable.
Won't recommend to others.
Hello Beelinepune,
Thank you for your feedback.
Stamped.io's review email has been structured to highlight one item if there are multiple in the order based on algorithms to determine the most likely product that the customer would submit a review on. This has proven to improve conversions for our users compared to requesting a review for every product within the order.
There are several features Stamped.io makes use of to collect reviews for other products in the order, mainly within the review email and through the thank you page customers are directed to after submitting an order.
We hope this helps and please do reach out to the support team if you require further clarification on how Stamped.io can assist your store with collecting more reviews :)
UPDATE: I JUST SWITCHED TO JUDGE.ME AFTER A HORRIBLE EXPERIENCE WITH STAMPED. I CANT BELIEVE HOW MUCH TIME, MONEY AND HEADCHAED STAMPED COST ME!! IM USING JUUDGE.ME AND COULDNT BE MORE HAPPIER, ITS WAAY BETTER THAN STAMPED, IMPORTED MY REVIEWS FROM STAMPED IN SECONDS, AND CHATTED YESTEERDAY MIDINIGHT WITH CUSTOMER SUPPOORT ! SO YEAH DO NOT MAKE MY MISTAKE GUYS, SWITCH TO JUDGE.ME ASAP !
THIS APP COSTS ME 3700$ lost in ads, my ads were running and noticed a horrible dropoff CR, when i checked my store, it was a total DISASTER !!!! reviews duplicated dozens of times, popups in other languages, messy side reviews all over thee placee. its a MESS, i'll curse this appp my entire life, and Customeer service, u think the care ? oh no they dont , but i dont blamee them because the app iitself sucks at first, so why they would care that aint their fault.
so to sum up: if u use this app, u gonna lose tons of money, so save yourself some cash and use another app, and there are TONS.
Hi Bleamx team,
It looks like we've recently been in touch through our support channels and a solution has already been found!
Aside from one ticket you created on a Friday and we couldn't get to until Monday; we've been able to get back to you within our SLO window of 12 hours. (We have limited support on weekends and ask for your patience)
I do see a few tickets where we tried working with you and never heard back? It is always best to work with our Advocates until they are able to resolve your issues completely. Sometimes we require additional access to your account and this is a natural part of problem solving.
I do hope we can continue working together, we value feedback like yours because it helps us improve!
Do not use with Shopify POS
Hello Herculean Meal Prep team,
Thank you for sharing your feedback with us. We're genuinely sorry to hear about the difficulties you've encountered when using Stamped with Shopify POS. The intricacies of this issue are indeed quite challenging, and we're actively collaborating with Shopify to find a comprehensive solution.
We want to assure you that we are tirelessly pursuing a comprehensive solution, although progress on this front has been regrettably slower than we'd prefer. Your patience and understanding during this process are of immense value to us.
Please be assured that we are committed to resolving this issue, and we'll keep you updated on our progress. If you have any questions or suggestions, please don't hesitate to reach out to us. Your feedback is crucial as we work together to enhance your experience with Stamped.
Thank you for your continued support.
The Stamped Team
The support team BROKE MY WEBSITE making changes without telling me overnight. I woke up the next day and Now my website is not working!! SUPPORT IS NOW WHERE TO BE FOUND.