Stamped Product Reviews & UGC

This app has become incredibly frustrating to use. The backend is confusing, sections often fail to load properly, and settings randomly undo themselves. We've had constant issues with saved preferences changing on their own. The custom social integration is especially poor and difficult to work with. For an app we’ve been paying for on the business plan for years, the performance is far from acceptable. It's slow, unreliable, and simply not up to standard.

Worst customer support ever, been using this app for awhile it wasn’t a perfect app but already have many customers in my data log before have an issue with the app Elvis used to support me well and that the reason why I’m still using this app ( paid for monthly not free ) last week my customer purchased and never get point contact them for help but taking me a week until now hasn’t been fix been ignore from the guys name Eslam text me gonna update me asap but again never heard anything back from him hopefully he is ok.

Rubbish. Why can't I export all reviews without having to contact support and why don't reviews auto sync to shopify metafields "conatct support to do this" ridiculous

The API documentation could be improved. The API is very often unavailable. Support is very slow and has very rarely been able to help us.

We cannot recommend this app and really miss the old Shopify Review app just because of how easy it was to use. This Stamped Review app is extremely slow, super glitchy and we seem to have to contact support often because of something popping up and not working. I will say they do respond to customer service in a reasonable time and get our issues resolved but I don't feel so many issues should be happening this often. We are just not happy with the sluggish performance and always dealing with issues with reviews either not posting, how you cannot block or now even delete consistent spam reviews, the sluggish load times which have improved a little recently, not showing a "Thank You" so your customer knows the review went through like we are dealing with now, etc. We are just getting tired of the constant issues we are experiencing with this app and having to reach out to support. If we find things improve we are happy to change our review but so far not so good I'm sorry to say.

Use this app if you want to get sued for being out of compliance with American ADA WCAG accessibility issues.

They don't care about you or your business and it shows because they don't do anything about it.

This app does not work as stated. Review imports are nigh on impossible, conflicting info is given re. date formats and errors constantly get thrown up. Also, the app incorrectly inverts dates for some reviews if import achieved - giving future dates for reviews (e.g. 3 December 2024). Also, the app is so slow to update changes made (i.e., 24 hours for a small change to an email review template). Unusable.

All of our reviews are gone... please help

I am updating my review to the lowest possible rating. I have been seeking help for the same issue for two months, yet I have seen no meaningful resolution—only repeated requests for more information. The assigned support representative, Arjun, has been unhelpful, lacks communication skills, and shows no real willingness to assist.

Additionally, we will be switching platforms as Stamped has effectively stopped providing us with services, claiming we exceeded the order limit for our plan. This is incorrect—our marketplace orders are somehow being counted towards our plan, even though we are not supposed to send review requests to marketplace customers.

Overall, I am downgrading my review from 5 stars to 0 if I could!"

Not responding to our emails. No stamped review emails sent for two months and stamped are not responding or doing anything to help.

Still poor service sadly. Stamped review emails are not reaching customers for two months now. No response from the team for two days.Terrible service recently. Reviews stop product pages from loading and the issues is still not fixed. Business lost for two days because of this. Team did not respond until today and issue is still not fixed. This issue keep happening despite the team saying they fixed it. Issue is ongoing today. No response received from stamped yet.