Ogólna ocena
4,7
Liczba recenzji z daną oceną
  • 91% ocen to oceny z 5 gwiazdkami
  • 5% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 2% ocen to oceny z 1 gwiazdkami
5 październik 2023

This app really sucks, I've had much better luck with Fera reviews. The integration is sloppy and not streamlined like Fera, and the support is straight up BAD. Support only answers tickets via email, which take 12-24 hours per response. It takes them 4+ emails just to understand the problem, so don't expect to have issues solved within at least 4 days. I am currently on the free plan so maybe that's why they're so bad, but nonetheless it does NOT make me want to continue to work with them and use the paid version. I will probably be uninstalling if my problem is not fixed after the last email I just sent them.

Deos
Stany Zjednoczone
14 dni korzystania z aplikacji
Stamped.io odpowiedział(a) 11 październik 2023

Hello Deos team,

We sincerely apologize for any inconvenience you've experienced with our app. We always strive to provide a seamless and user-friendly experience.

We understand that you initially faced challenges with widget installation, but we were committed to helping you get it up and running.

Our team's primary communication channel is email-based support, and we aim to respond within 12-24 hours. We apologize if this didn't meet your expectations. We've been working to offer live chat support to enhance the experience, and we look forward to offering it more broadly in the future.

Regarding the specific issue you reported, it did take a bit of back-and-forth to understand and address the problem. We appreciate your patience during this process.

If you have any more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience.

Your partners in success,
All of us at Stamped

31 lipiec 2023

support could be better (no live chat available) but they responded. Simple to use thank you.........

Heart&Jewelry
Australia
Około rok korzystania z aplikacji
Stamped.io odpowiedział(a) 10 sierpień 2023

Hello Heart&Jewelry team,

We're thrilled to see your glowing 5-star! Your feedback is invaluable to us, and we're committed to continuously improving your experience with Stamped.

Regarding your mention of live chat support, we're excited to share that we've been actively working on this enhancement. We're currently in the testing phase of implementing live chat, with plans to roll it out to a small test group later this year. This will allow us to ensure the highest quality of support before considering a broader release.

Thank you for your patience and for being a part of our journey. If you have any further suggestions or questions, please feel free to reach out. And don't forget, our Stamped Loyalty app can complement your positive customer interactions even further!

Your partners in success,
All of us at Stamped

27 lipiec 2023

We love Stamped and recommend it to other Shopify stores. Their customer services is above and beyond when compared to other apps in the Shopify App Store!

PS Creations
Stany Zjednoczone
3 miesiące korzystania z aplikacji
Stamped.io odpowiedział(a) 31 lipiec 2023

Hello PS Creations team,

Thank you so much for your glowing review! We're thrilled to hear that you love Stamped and that you're recommending it to other Shopify stores. Your support and recommendation mean the world to us!

At Stamped, we take pride in providing exceptional customer service, and we're delighted to know that you've found our support to be above and beyond your expectations. Your satisfaction is our top priority, and we're committed to delivering the best experience possible for all our valued users.

As you're already enjoying the benefits of our review app, we would like to suggest exploring our Loyalty app as well. It seamlessly integrates with our review app, allowing you to build strong customer loyalty and reward your valuable customers for their continued support.

Once again, thank you for your kind words and for being a part of the Stamped community. If you ever need any assistance or have further feedback, please don't hesitate to reach out. We're here to support your success!

Yours in partnership,
All of us at Stamped

11 sierpień 2023

Great app, fairly easy to use and navigate around! Very helpful and quick responsive customer service!

Partum Panties
Australia
10 miesięcy korzystania z aplikacji
Stamped.io odpowiedział(a) 16 sierpień 2023

Hello Partum Panties team,

Thank you for your wonderful review! We're delighted to hear that you find our app easy to use and navigate, making your experience seamless and efficient.

Our support team is always here to assist you, and we're thrilled that you found them helpful and responsive. Providing prompt assistance to our valued customers is a top priority for us.

Remember, our Stamped Loyalty app can also be a fantastic addition to your e-commerce strategy, enhancing customer engagement and loyalty. Feel free to explore it if you haven't already!

If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to support you every step of the way.

Your partners in success,
All of us at Stamped

31 sierpień 2023

Love Reviews.iO and I especially love their customer service. I was having some trouble setting things up and Eslam jumped right into my shop for me and helped me get things running smoothly very quickly. Thank you!

Tulip Shades Store
Stany Zjednoczone
10 dni korzystania z aplikacji
Stamped.io odpowiedział(a) 11 wrzesień 2023

Hello Tulip Shades team,

We appreciate your fantastic review and your kind words about our customer service, specifically Eslam! 🌟

Eslam is indeed a valuable member of our team, and we're thrilled to hear that he was able to assist you promptly and effectively. Our goal is to make the setup process as smooth as possible for our users, and your feedback reassures us that we're on the right track.

If you ever need more assistance or have further questions in the future, please don't hesitate to get in touch. We're here to help and ensure your experience with Stamped is exceptional.

Your partners in success,
All of us at Stamped

Edytowano 15 czerwiec 2023

Took 8 weeks for support to successfully help me validate my records. Each week I asked for help and responded quickly, but we were never able to validate the records for 8 weeks of trying. However, it has been validated now.

Designer Golf Belts
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
Stamped.io odpowiedział(a) 16 czerwiec 2023

Hi Designer Golf Belt team,

Thank you for sharing your feedback on your experience with Stamped. We appreciate your patience and understanding throughout the validation process.

We apologize for any inconvenience caused during the period it took to successfully validate your records. We understand the frustration that can arise when facing a complex issue that takes time to identify and resolve.

We're glad to hear that the records have now been validated. If you have any further questions or need assistance moving forward, please don't hesitate to reach out. We're here to support you and ensure a smooth experience with Stamped.

Thank you for your valuable feedback, and we appreciate your continued support.

4 lipiec 2023

Excellent app and customer service is top notch. When I needed help they were very fast resolving the issue.

Rocca & Co
Stany Zjednoczone
12 miesięcy korzystania z aplikacji
Stamped.io odpowiedział(a) 20 lipiec 2023

Hi there Rocca & Co team,

Thank you for your excellent review! We're delighted to hear that you find our app to be top-notch and that our customer service has exceeded your expectations.

Providing fast and effective support is a priority for us, and we're thrilled that our team could promptly resolve the issue you encountered. We're always here to assist you and ensure that your experience with Stamped is smooth and enjoyable.

As you continue to benefit from our app, we'd like to recommend exploring our Loyalty app as well. Loyalty allows you to incentivize repeat purchases and foster customer loyalty by rewarding your customers for their engagement. It's a valuable addition to complement your customer reviews and enhance your customer retention.

If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you and ensure that your experience with Stamped and Loyalty remains exceptional.

Thank you for choosing Stamped, and we look forward to continuing to serve you!

27 październik 2023

An excellent app with numerous possibilities. The support is incredibly fast and helpful. I am impressed by the professional features of this app.

nicolett
Niemcy
8 dni korzystania z aplikacji
Stamped.io odpowiedział(a) 1 listopad 2023

Hello nicolett team,

Thank you for your fantastic 5-star review! We're thrilled to hear that you find our app valuable and packed with possibilities. We've designed it to be versatile and robust, and we're delighted that it's meeting your needs.

It's great to know that our support team has been fast and helpful in addressing your inquiries. We strive to provide top-notch assistance promptly.

If you're impressed by the professional features of our app, you'll be pleased to know that we offer even more advanced capabilities through our Loyalty app. It can take your customer engagement to the next level with its comprehensive features. If you have any questions or need assistance with integrating Loyalty, our support team is here to guide you.

Your kind words motivate us to keep delivering the best service and features to our users. If you have any more feedback or requests, please feel free to reach out.

Thank you for your support and for being a valued part of our community!

Your partners in success,
All of us at Stamped

11 czerwiec 2023

Versatile and timely customer service. Especially its customer support team can accurately solve all kinds of problems you encounter in using this app.

Bonsen Shop
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Stamped.io odpowiedział(a) 16 czerwiec 2023

Hi there Bonsen Shop Team!

Thank you for your review of Stamped! We appreciate your feedback and are delighted to hear that you find our customer service "versatile and timely". Providing accurate and effective solutions to any problems you encounter while using our app is our top priority.

We strive to deliver exceptional service and ensure that your experience with Stamped is smooth and trouble-free.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support you in maximizing the benefits of using our app.

Thank you for choosing Stamped, and we look forward to serving you and your business.

23 czerwiec 2023

The customer service is great, they are very polite. Also, they resolve the issues very fast. I would give them 6 stars if I could.

Mini Katana
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
Stamped.io odpowiedział(a) 20 lipiec 2023

Hi there Mini Katana team,

Thank you for your amazing review! We're thrilled to hear that you've had a great experience with our customer service team. Providing excellent support and ensuring your satisfaction are our top priorities.

We truly appreciate your kind words, and we're dedicated to going above and beyond for our valued customers like you. Your satisfaction is what motivates us to continually improve and deliver the best possible service.

We recommend exploring our Loyalty app next. Loyalty allows you to incentivize repeat purchases and foster customer loyalty by rewarding your customers for their engagement. It's a fantastic way to create lasting connections with your audience and boost customer retention.

If you ever need further assistance or have any questions about our app or Loyalty, please feel free to reach out. We're here to provide you with the best support and help you make the most of Stamped and Loyalty.

Thank you for choosing Stamped, and we're looking forward to continuing to serve you!