Stamped Product Reviews & UGC

Very easy to set up and customize. Also makes it easy for customers to review directly in their emails.

Outstanding product and their customer support is amazing! I had a query, they logged in to my site and sorted it really quickly. This app has helped us earn lots of reviews over the last few months, reviews which certainly turn into more sales. Thanks guys! Adam

What I like about this app is that the customer service reps are quick to fix whenever I am faced with new challenges with regards to how the reviews are going to show up on our shop's site. It was worth it to have upgraded to Business Plan. I think it's has been over a year that I use this app.

I had rated them a 1 star because they have no chat and it took forever to get a reply to an issue. The second issue is that they point to the documentation which is terrible. Example: I wanted to upgrade and get video reviews ability. You go to the app and search for video and nothing comes up. Their answer was upgrade and then you will see what you need... Anyway, they did get back to me and answered all my questions. I did upgrade. I wanted to move the Q&A out of the reviews section because people looking for answers would not think to look in the reviews for it. They custom moved it for me in the same day! It seems that they are quite competent and responsive. They just need to either implement a chat or improve the documentation. Their email turnaround time did improve dramatically. In the end, on a live site what maters is effectiveness and they delivered! worst customer experience ever! They have no chat. For a live store when something goes wrong, you want answers fast. At best, it takes 24-48 hours for a response and most of the time it takes going back and forth many times before anything is resolved which translates into a week to resolve any issue. They are located in Asia so there is always a day lag time. If you post 3 questions or have 3 issues, they usually answer only one forcing you to constantly repeat yourself. Forget if you have a complicated problem that you need to chat with someone or call.. I have stayed with them because they will do their best to find a solution for you when other apps simply provide terrible service

Allowing customers to upload photos of their setups in their reviews has been a game-changer. The app plays nice with our theme and when there was a minor tweak needed for our theme, the team at Stamped.io modified the css for us. It's wasn't a major issue at all, but Shopify calls products without variants "default title" and this was showing in the product name for the reviewed items. They updated the CSS for us very promptly. This review app is worth the price and it really does a good job of contacting customers and soliciting reviews. We saw a HUGE boost in the number of reviews posted once we deployed this app.

After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!

Customer support is just amazing! Thank you Rachel and Team for installing and setting up the review widgets. I love how tidy it looks on our website and all the features that comes with this App.

As of this week, We're already seeing an increase of conversion since this dandy App has been set up. Couldn't get better than this!

From; https://daisydressforless.com/

Very fast response with great support.

Love this app and the support is amazing. I had no idea how to add the code to my store so I messaged support and Ivan had it sorted in no time at all. Looks great and works a treat. I love that it gives my store more credibility.

Edit:
it seems the quality has decreased over the last year or so. While the support is still decent and the folks there are willing to help, the app and widgets are just so terribly slow and buggy. They often don't load at all or only after waiting for more than 10 to 15 seconds (which is waaaay too long in this day and age)

The backend is the same; it's just slow and clunky. Please fix the speed and the bugs or I'll be forced to move to a different app.

Original review:
Excellent App, 5 stars. I asked if they could remove the empty stars if a product didn't have any reviews yet. They responded within an hour and fixed it the same day.. Absolutely great support! I'm really happy I found you guys, keep it up!