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The app is great, highly recommend, it does what is promises, and if you get stuck like me, the support is second to none!
Great app, does exactly what i need, really like the photo uploads.
80% of the viewing time my customers look at the reviews, so this works really nicely
Great App!! The app is user-friendly and makes the review process seamless for both my customers and myself. I can easily track and manage all of my reviews in one place, and even respond to them to show my appreciation and address any concerns.
Hi there Courses for Success team!
Thank you for your fantastic review of Stamped! We're thrilled to hear that our app has made the review process seamless for both you and your customers. Our user-friendly interface ensures a smooth experience, allowing you to track, manage, and respond to reviews with ease.
We applaud your efforts in addressing your customer's concerns and showing appreciation for their feedback. Building trust and strong relationships with your customers is crucial, and your proactive approach is commendable.
In addition to our review management features, we'd like to introduce you to Stamped's Loyalty and Rewards product. It's a powerful tool that can incentivize repeat purchases and enhance customer loyalty. With a range of features, it helps you reward customers and drive retention for long-term business growth.
Thank you for being a valued Stamped user. If you have any questions or need further assistance, our support team is here to help!
great and quick communication, fixed my issue quickly. great service and all round app. highly recommend
**Update: you said we raised 6 separate tickets, but it's ONLY after I kept speaking with one of your support team with over 70 email threads. The app occurred several bugs during the migration, and we had to tackle all. However, whenever I asked 3 questions about 3 different issues, your support only answered one, taking 1-3 full business day, and that was not even resolving the query. After maintaining that for 3 weeks, I decided to raise other tickets. That's how we got 6 tickets open. Your support team tossed our ticket to the billing team. Even though your billing team saw my ticket regarding bugs, they didn't tell the support team. As a result, my ticket stayed for over 3 days. Only after I raised another ticket, someone else appeared to look after the ticket. And over 3 days, homepage bug, is a serious issue. After posting a 1-star review, they finally fixed the bug. That's magical, since we had to wait this long. Now the reviews go public, you are fixing the bug. Full of bugs and only offer great customer support, WHEN first installing the app. Terrible after, when we really need help. I faced an issue with sending review request. None of our review request was sent to our customers. As a result, we are not collecting any review since 9/19. However, they are just "looking into" the issue. I have been exchanging emails around 70-80 times. They are great when you first installing the service. However, once you are bound by them, they just do not care. Go to Okendo or Junip. The app is also full of bugs. I had issue showing questions and answers in the main widget. I have been waiting a solution for 3rd week by now. I need to chase them and send them several emails a week, to receive a reply that "they are investigating" the issue. For such a critical thing as review, these two attitudes 1) do not look after their existing customers - I have been loyal to them for lat 1.5 year - 2) core function full of bug become the reason why we need to avoid using them and move on to more affordable competitors like Junip.
Hi there Seoulbox team,
I'm sorry that this has been your experience. We absolutely do care, and I think some of the confusion has come from our ticketing system. I see here 6 separate tickets with you, some of which had to be escalated to other teams outside of our default support inbox.
The reviews sending issue is a known current bug that should be cleared up soon as our product team is working on it as we speak!
To make sure this is not your experience again, I'm going to connect with you personally and come up with the right support plan for your business.
Once again, our apologies and please know we are here to help :)
I'm SUPER happy with the functionality of this app and am considering upgrading my plan to untap even more functions.
Hey Wobble Yoga,
Thank you for your kind review!
We're glad that you're loving our app and and features.
Our plans come with many great features which sure to help with reviews and sales conversions, please do not hesitate to reach out to us via hello@stamped.io should you like to learn more about the available features on the other plans :)
Thank you for your continued support!
Rock Star team! They have been extremely helpful, and the app is everything I was looking for and more in a review app.. worth every penny!
Wonderfull app. Great support. I Love it !
I used to use another review app and after two loyal years I lost tons of reviews during a theme update.
So a year ago I moved to Stamped.io and everything has been great since.
I have a problem, they fix it. A++ service.
Hey there,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
it's a good app, very responsive customer service. It lacks a little in robustness, even for the more expensive plans
Hello ANATO,
Thank you for your review and kind words!
Our pricing plans have been crafted to suit businesses on all levels, and each plan contains revenue-generating features which will definitely be useful for the growth of your store.
Our support team is always available, so do feel free to email us at hello@stamped.io should you require assistance with selecting the plan most suited for your store, and if you would like to share more about the robustness which you are looking for :)