Stamped.io avaliações & UGC

This app helps me gather reviews in my shop, which is one of the most important things that help customers understand my business is trustworthy and decide to buy.
The customer service is good and the app is good.

Love this app as an add on to my Shopify Store. I was having issues with my widgets and reviews not showing up on my website suddenly and reached out to admin. Within hours they had all working again for me. Great support team and the integration is seamless. Thanks!

Great App!
Have certainly seen in increase in reviews!

We moved to Shopify in February 2016. Prior to Shopify, we were on the AmeriCommerce (Spark Pay) platfrom, and then a miserable 9 months prior to that on Bigcommerce. Our path to Shopify is important because this will explain our review platform choices and solutions...

On Bigcommerce (in 2014), we were using Yotpo. It was inexpensive, and at the time had terrible UX for mobile, Mac Mail.app and Outlook clients. Support was slow, and limited. And honestly, it was not a good integration.

When we moved to AmeriCommerce in January 2015, we chose to use the native review system. This kinda worked, but it was missing all kinds of powerful features, rich snippets, SEO, etc... and it didn't have any carousel or sophisticated merchandising elements for the reviews.

In June 2015, convinced that we needed a more powerful review platform, we did our due diligence and selected Shopper Approved. SA had some powerful features, but it was a NIGHTMARE to integrate, and it was not built for products with color variants. Color variations confused the crap out of SA and the support was non-existent. God help you if anything broke. It would be days or even weeks for Shopper Approved to help you. If you screamed loud enough, eventually, they would assist. Sometimes. SA never had a correct rich snippets integration and the SEO was poor. SA was not built for PRODUCT reviews... it was pretty great for "site" reviews... but products was slapped on and not done well.

By November 2015, I was convinced I needed to move on - and I was also realizing that Shopify was a better place for me.

Opportunity to migrate all of my verified reviews! And find a new review platform. I took a serious look at TrustPilot. These guys were snake oil salesmen. Pricing was all over the place. Once day, they'd call and offer a deal, then they'd take it away 9 hours later. But the #1 reason I had to avoid TrustPilot was the merchant will NEVER own their reviews. Forget about importing existing verified reviews by YOUR customers, and forget about taking these same verified customer reviews with you if/when you leave their platform.

About this time I also made the commitment to move my store to Shopify (best decision I ever made) and also explored a few other platforms.

[trust me, my review of Stamped.io is coming...]

I met the folks from eKomi at a trade show, and eKomi looked fantastic. I made a deal. Signed a contract. Then it was integration time. Um, no integration for Shopify? But sales rep assured me... By this point I was working with the lead integration engineer, and I mentioned importing existing reviews (sorry, can't do this) and I wanted clarification about exporting verified reviews if I were to leave the platform... Nope. Sales rep was fabricating all of this to close the deal. Fortunately, my contract had a 30-day walkaway for any reason, and I was able to make that go away.

Almost there. Stay with me.

In January 2016, there were 2 relatively new review platforms in the Shopify app store:
a) Judge.me
b) Stamped.io (also called Product Reviews Addon developed by Shopry)
c) and as an FYI, Yotpo was now $699/month and TrustPilot was asking $499/month

At the time, Stamped.io was brand spanking new. And Judge.me really impressed me. I even gave it 5-stars (and still do). Judge.me's developer was responsive, eager to improve the product and it was no-BS. It was also inexpensive.

But after 6 months with Judge.me, my needs (and my store) grew. I knew Judge.me's roadmap, and their priorities were not aligned with my needs. They are GREAT guys and I have nothing negative to say about them, but I needed something more. A more expensive solution with more features. But not $699/month.

So I reached out to Stamped.io
Tommy was a pleasure to work with. The features that I LOVE about Stamped.io "premium" are:

1. Review submission by customer from email. Works perfectly from iOS;
2. Widgets. Super important.
3. Social Media posting, and it's done perfectly.
4. MULTIPLE products in a review request.
(Judge.me would send 6 emails if an order had 6 items. Stamped handles this much better IMO)
5. Dynamic coupons;
6. Product upsells in the emails;
and a laundry list of features... and even more features for "Enterprise" plan.

Stamped.io has more features than its competition and it is slightly more expensive for the "premium". If you want/need the features of the $699/month service, you can have it for 1/10th the price.

I am thrilled with the support and the performance of this software.
5-Stars.

Great app. Even better customer service. Replied within minutes even on a weekend :)

We are really loving Stamped! We love the reviews with photos capability, and we recently enabled the Instagram user content feature on our site and think this is huge for social proof! Can't wait to start using the rewards widget as well. Their customer service is out of this world - quick replies, super helpful, and proactive. Thank you!

I received excellent help today from Ben and I am so grateful as the app is working nicely now. Thank you!!

I am disappointed. As others say, the support response is very slow or nonexistent. I hesitate to upgrade my plan when they are not helping me or responding.

ETA: Seems like another app left stuff behind that made a mess. I will update further if I get this resolved and installed.

Really a great app with a lots of useful functionalities. Just one suggestion - if the review invitation emails can be polished to more stylish formats, would be even better. https://betterchoice.com.tw/

Great customer service, very responsive and helpful. App is easy to use and there are a lot of options in it. It's disappointing that you can't use the photo review options on the free plan, but there are still good options to use.

Great support and an amazing app for collecting reviews. Beats all the other apps out there. Awesome job!