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We were convinced to resubscribe a month ago by promises of a "new era" under a new CEO and significant company changes. Unfortunately, our experience has been a complete failure. The app is non-functional for us: in an entire month, not a single review request email has been successfully sent to any of our customers. Compounding this critical failure is the support, which has been severely lacking. Their only "solution" has been to repeatedly ask us to uninstall and reinstall the app, and we now go weeks without any response. Our urgent emails to tech support, our sales rep, and even the CEO have been met with silence. Stamped does not work, and the support team seems utterly uninvested in finding a solution.
been accumulating and showing reviews on my website for over a year and now they from one day to another prevent ALL OF MY REVIEWS from showing on my site because they want me to upgrade from nothing to a $23 a month plan. OUTRAGEOUS!!!! And just when I finally am paying for marketing all my reviews vanished! I am not going to write what i really think of you!
Out of nowhere the free plan changed to be for a payment plan for $19/mo. All these years of reviews I collected were instantly removed from our website and impacting SEOs. I wish Shopify would have the feature as part of the theme to incorporate ratings instead of having to resort to add these untruthful apps.
We have been using this app for over 10 years on the Business plan at $149 per month. Over the past year, the review rating widgets have been loading extremely slowly, often requiring multiple page refreshes before they appear. This issue has intensified in recent months and has resulted in a significant drop in our store’s conversion rate, as no ratings are showing on any pages. We have contacted Stamped.io support about this problem but have not received any response.
The performance of this app is simply unacceptable. The on-page widgets (star ratings and review widget) take an average of 10 seconds to load on the page.. and thats IF they even load at all.
We have reached out to support multiple times to try and bring down this load time and to make sure the widgets load 100% of the time (this should be the bare minimum, honestly). We have not been able to get this fixed.
For this reason we will be migrating away from Stamped. It's hard to justify spending $149+ per month on a review app that fails to even display reviews more than half the time.
This app has become incredibly frustrating to use. The backend is confusing, sections often fail to load properly, and settings randomly undo themselves. We've had constant issues with saved preferences changing on their own. The custom social integration is especially poor and difficult to work with. For an app we’ve been paying for on the business plan for years, the performance is far from acceptable. It's slow, unreliable, and simply not up to standard.
We’re sorry to hear that using the app has felt frustrating lately. Our team has already reviewed and responded to your tickets with the steps we believe address the concerns raised, but we’d be glad to take another look if anything still isn’t working as expected.
We're also working on several perfomance enhancements to our application to prepare for the busy BFCM period that's upcoming.
We appreciate you being a long-time customer on our business plan and will continue improving the app to make it as reliable and easy to use as possible.
DO NOT USE - Slow customer service, buggy app, never actually showed up in google shopping reviews. it's all a terrible experience. I'd try Judge.me or another better platform instead.
They changed their free plan after collecting reviews for over 4 years so that you can no longer show the reviews without going to at least the $19/month plan. They now have my reviews hijacked. I don't have enough reviews and sales volume on Shopify to justify the $19/month plan since most of my sales and reviewsw are on eBay, which means I'll just redirect the buyers to my eBay reviews instead.
Very disappointing support.
Stamped's system allows you to upload the review file yourself; however, it only allows up to 5,000 reviews per upload. We contacted support to see if they had the same limits, and we were asked to provide our review file.
After we sent the file, they never replied. A different person contacted us days later and requested the same information. We then find out that they did upload the file, but more than half errored, and they said nothing further. We're going to delete what they uploaded, and try this again with small uploads.
Rubbish. Why can't I export all reviews without having to contact support and why don't reviews auto sync to shopify metafields "conatct support to do this" ridiculous