Stamped.io avaliações & UGC , 6.312 avaliações

My experience with Support has been zero. They reply with template responses. Forget trying to reach them on the phone. They charge premium prices and do not offer phone support.

Since I upgraded my plan to business, the SEO snippets were gone. I have to wait another week or two in order for Google to regenerate them on Google search. This is unacceptable. I feel like I am paying more for a downgrade. They should have prevented this from happening in the first place.

I am giving this 2 stars for the following reasons
1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to import from my other platform. I had to send them updated exports. Their "easy importer' does not work! I kept getting errors despite doing it EXACTLY as they document. I sent it to them to do ... 3 weeks later...the points are imported. I had to go back through transactions while waiting to ensure point values were correct, which they weren't. The UX also doesn't display points unless you click on each individual profile. The UX loads slowly so it's torture working in the app also. I'm not saying don't use them...but ugh the onboarding has left such a bad taste in my mouth.

When you use the free plan, this app can send a review request one year after purchase which made some of our clients confused. There is no point sending automatic emails so long after and there should be away to define that it won't be done automatically.

The support staff answered a technical question lickety-split!! Fixed the issue in less than 10 minutes. If the rest of the integration and usage goes this well - I have no reason to give less than the stars I have...

UPDATE - 9/18/2023
It appears that my initial review requires revision.

A week before this update, the connectivity between Meta and Stamped was somehow damaged. I opened a ticket and have heard nothing since then. The issue revolves around "Social Push," where we are supposed to be able to link a Facebook Page to the Reviews and have them automate publishing.

That being said, since they never reached back out to me offering any guidance on when the fix will be implemented, what the status of of the engineers who are supposed to be working on it, nor does their own "Status Page" indicate there are any current issues - I have revised this due to lack of communication on their end which requires me to prompt getting information from them.

Very poor communication path at this time and I took off 2 stars for it.

If it changes, perhaps I will change this review. Until then it stands.

The app design is good and all of the features are exactly what is needed to get reviews from your customers. It has lots of customization so you can change the email, what product recommendations you send to the customers, etc. The main issue is the app crashes a lot! 75% of the time there is an error when trying to open the app or trying to send the emails. I assumed it was jsut a temporary thing but after a few days of use it still errors out a ton of the time. Fix the crashing and this app is amazing!

Product support non-existent. I edited the thank you page, but it keeps using the standard response. Asked for support 3x - no response at all.

Main issue is with their server. When we send review requests at 5pm and they don't actually send until 2am (with no visibility on when they will be sent), it defeats the purpose of being able to manually control what time your reviews are sent.

They have come back to say that "server volumes" caused the delay, but unfortunately the impact to our response rate has been material.

If you find aother review app I would install them instead. Support is not good. ZERO clarity. First you have to wait at least a day to respond with a problem VIA EMAIL ONLY, then ITS NOT CLEAR what the solution is when they do respond. Then you have to keep going back and forth waiting at least a day in between to get any clarity on what needs to be done. It doesnt seem like they put themslves in the shoes of their customers. Dealing with them has been really frustrating at this point. There is no live chat and anyone you can interact with directly so if you have a technical error then you have to write an email and wait for an answer which is around a day. Then I have come across having MORE questions after receiving their answer and then wait another day because they are NOT clear at all. THis can go on for days and days. Terrible use of time and completely not efficient. They also don't answer some questions that you may ask even though your business hinges on resolving the technical problem from their app. I still dont have the app working correctly after I just UPGRADED to try some other functions. Its been DAYS and DAYS now and the problem is not fixed and again waiting for their response. In addition if they have site maintenance they DO NOT let their customers know beforehand. Most places send an email out saying we are going to have maintenance on this day. I had to get on the phone with shopify see if there was anything wrong on my end, they have to write a support ticket, reach out to the app..you see where a lot of the issues are. Then I finally heard back they are updating the site and no idea when that will be fixed. Come on. PLEASE COMMUNICATE CLEARLY WITH YOUR CUSTOMERS. Not good customer support at all and you have to wait forever to get resolution.

I cannot rate the is app 5 star because the lack of support make it difficult for me explore the features and to confirm the app works with our website theme. I sent the developer a request 4 days ago and the only help with 1 part. I am still waiting for them to respond to my second query, which is to help with the badges not showing on the collection. Their support needs a big development.