Stamped.io avaliações & UGC , 6.295 avaliações
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If everything works, it works well. If it doesn't work -- you can expect a 3 to 5 day turnaround for technical support. I'm transitioning my 2 business accounts to another company. This will be a net loss of $125 for Stamped.io
Thank you for the mention on our latest update to our latest Dashboard! And extremely glad you're loving it!
Yes, you can indeed exclude products from review requests using Shopify's Product Tags via Stamped.io => Settings => Exclusions.
Please do reach out to our support team if you need any assistance with it :)
Thank you!
It works pretty well, a bit clunky in the back end loading up things but it does provide good value. Shame that the NPS feature requires the $199/month account.
Hey there,
Thank you for your review!
We were facing a technical issue yesterday which caused some increase in loading time, but this has since been resolved :)
We hear your feedback regarding the NPS feature, this was implemented for our Enterprise users as it better suits the needs for business with larger orders, but we'll bring this back to our team to see we can better improve the user experience with our available features.
EDIT: Tommy sold the company and now whoever took over has slashed their customer support to non-existant. It used to be minutes to hours before getting help, now it's days to weeks. Really disappointed with the level of service now, to the point where we are considering moving to a different reviews platform. HANDS DOWN, the best review app for Shopify. Tommy Ong and his team worked relentlessly to make me a happy customer. I'm not sure this guy even sleeps - he often responded within minutes (at midnight, during the day). And he did everything he could to custom script a solution for me. Not only that, but I transitioned from another reviews platform with ZERO hiccups. They handled it all for me within a day. Hats off to the team at Stamped, you have an amazing product and support team!
I need to change my review and say that this company is so big that is unbelievable that they don't have chat support or telephone support for urgent issues. I had a big urgent problem with customers getting 10x more points than they should and it was impossible to contact any support and had to wait for them to get back to me by mail.
I will change my review when they update and add a telephone number to support or add a live chat. This company is too big not to have it.
Poor integration with Google reviews. As I installed this app based on the claims that it could integrate with Google star ratings, I was expecting the integration to be easy. So far I haven't seen one of my 5 star reviews on a Google shopping listing.
Hello there,
Thank you for your review and feedback!
Integration with Google Shopping will require the review feed feature, which is available in the Enterprise plan as mentioned in our pricing plan within our app listing. Once the review feed is set up and approved by Google, the ratings will show up in your store's listing within Google Shopping.
Our support team is also reaching out to you via email to provide more information on the feature :)
I just started managing the company's Stamped.io account actually and have some both positive and more constructive feedback. I love that the program has automated features to it, like sorting the flagged reviews versus the auto-published ones. The exclude certain terms tool is also super useful especially in our industry. Now, some feedback I have that may potentially help improve the platform is that the review request email templates should be easier to edit. In order to edit it, there are many broken-up sections so it is not super efficient to see the whole picture in one place. Also, it would be cool if there were more manual capabilities with sorting through the incoming, unpublished reviews. The customer support has been pretty good overall as well, although I do support the idea that English-speaking representatives help English-speaking customers for higher efficiency.
Hello Microbe Formulas™,
Thank you for your review and valuable feedback! Our engineers have taken note of the potential improvements that can be made to the layout editor and management of reviews.
We are happy to hear that you are loving Stamped.io and hope that it has brought value to your store!
In general It's a good app, has many tools. It is useful and easy to use, I didn't have any problem with the installation.
Decent review tool with solid functionality but needs some serious updates to be easier, more user friendly, and powerful. The email builder doesn't really allow you to have emails that feel on brand because of its limited functionality. I also wish the visual design and information architecture on the reviews list page was easier to sort through and read.
Hello NIMA,
Thank you for your review and feedback!
We do have the layout editor feature should you require a complete control to customize the review emails sent from Stamped.io. This is available on the business and professional plan.
We will also continue to improve on the dashboard UI to ensure that it's user-friendly and intuitive :)
Love what the app does but dislike the current upgrade. Very confusing! Although I've been using this app for a couple of years, I'm now seriously considering a change.
I guess like many apps, by design, it's probably a better app if you pay for it. I have a small store and rarely generate more than 50 review requests. However, I constantly have the "reached your limit" warning show up and it doesn't reset with the arrival of each new month. I went over in October (so they stopped sending them out). No reset, nothing sent in November or December. Finally contacted them in January and they did a manual reset. Fine, except I didn't get any credit for the two months that weren't sent. So all those backed up requests were sent and I was instantly over for January....and now seeing the same warning for February. Oh well, you get what you pay for I guess. Otherwise, decent app so I'm giving it 3.