Stamped.io avaliações & UGC , 6.302 avaliações
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Severely OVERCHARGED of over US $659 for two months for a plan I did not subscribe for. Still no response from support.
UPDATED
Team has refunded our overpayments after the compliant and bad review. We have changed our rating from 1 star to 3 stars.
Hi Nurturing Naturally team,
Thank you for sharing your feedback regarding the overcharge issue you experienced with Stamped. We apologize for any inconvenience caused and understand the frustration it may have caused.
We're glad to inform you that upon receiving your request, our team took immediate action to investigate the issue. We quickly addressed the situation and promptly refunded the overpayments. We appreciate your updated rating, and we're pleased that we were able to resolve the issue to your satisfaction.
If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to address any remaining issues and ensure your continued satisfaction with our services.
Thank you for bringing this matter to our attention, and we appreciate your valuable feedback.
this app is to help me understand better the customer expectations. I find it too limited and not flexible enough
Hello Arizali,
Thank you for your feedback!
Our support team has reached out to your via email to better understand your needs and assist you with your account.
Looking forward to your reply :)
It's ok, just a bit expensive for what it actually does, every step up you take costs a lot more and it doesn't really push a lot to generate sales or proof beyond the basic. Reply: Thanks I think the bitter taste came when I planned out my perfect plan, but then when all the historical orders were imported I quickly ran out of Quota, so had to upgrade to the next plan to send out reviews, that wasn't clear in the media, the app is good though!
Hello there,
Thank you for your review and feedback!
Stamped.io does have multiple value-added features for every step in the pricing plan, and our plans are competitively priced compared to the rest of the review apps in the app store.
Our team has reached out to provide assistance with the setup, and ensure that you are getting the most out of your existing plan with us :)
My company www.procloudsvapor.com uses this app and in our opinion it's okay.
I just download this app, cant wait to see the results. So far it was easy to install and I like what I'm seeing.
Hello C.Fab,
Thank you for your review, we hope that Stamped.io works well for your store, and please feel free to approach our support team should you require any assistance with the setup!
Well it sends review emails that look well. Which is great but the recommendations are not so great, I have no idea where it gets the products to recommend but it doesn't seem to be base on much logic it seems to be a very closed random selection. Also this is not free as advertised or even close. Now I write apps I understand you have ongoing costs and $30 is maybe IMO expensive but explainable, but please don't advertise as free it comes across as a little underhanded lads.
Useful app, no idea how to send an email through it though.
So far so good. I have nothing amazing to say nor anything bad to speak upon. So far, everything works as it says it would. If you ask me, only time will tell.
We moved from Okendo to Stamped.io A recent move but hope it was a good decision. Now that we are several months into the process ~ we are still only about 50% set up. I'm paying for Professional Setup and Support each month but seem to not be receiving much follow-up support. I know I get busy and distracted but need Stamped.io to step it up. I already have Reviews.io knocking on my door...
Hello Beckers Best Shoes,
Thank you for your review and feedback.
We are sorry to hear about the experience you are having with Stamped.io setup.
Our success manager has reached out to you and we hope that will assist your store with optimizing the value-added features that are available on your plan.
The support team is also available 24/7 via email (hello@stamped.io) should you have any enquires :)
I think the app feature is great, but customer service takes to long. Turnaround time on emails are almost an entire day. I upgraded my account to premium for the import feature and it did not work. I had to figure out on my own what the problem was and how to fix it because the help section was not useful at all.
I would recommend the app for any business owner, but the customer service should be improved.